Our Team

Dr. Ahmad Thougan Hindawi

Chairman and CEO of Hindawi Excellence Group (HEG)

Experience

Former Minister of Industry and Trade of Jordan and former Director General of Jordan’s Standards and Metrology Institution both winners of King Abdullah II Award of Government Excellence in 2003 and 2005 consecutively. Head of the Board of Assessors, assessor, senior consultant for several Arab excellence award programs including Dubai Government Excellence Program (DGEP), Sheikh Khalifah Excellence Award, Minister of Interior Excellence Award, King Abdullah II Award for Excellence and Egypt Excellence Award. Under his leadership, HEG, under Dr. Hindawi’s Leadership, restructured more than 60 organizations in the UAE and the region over the past 13 years institutionalizing the culture of excellence within such organizations. Head and member of the Boards of Directors for several economic and industrial organizations in the Arab world. Jordan’s candidate for the position of Director General of the World Trade Organization (WTO) in 2013.

Education & Professional Certificates

Dr. Hindawi has completed the Senior Executive Leadership Training Program at Harvard Business School in 2018, he has a Ph.D. in Manufacturing and Mechanical Engineering/ Industrial Management from the University of Birmingham in the UK in 1998, a MSC Industrial Engineering from the University of Jordan in 1994, a BSC in Aeronautical & Astronautical Engineering from Purdue University in the USA in 1988, He is an EFQM certified assessor and trainer.

Sharif Mohammed Alshurafa

Consultant & Trainer (Director of Individual Excellence Projects)

Experience

  1. 2015: Abu Dhabi Environment Authority (EAD): Assisting the candidates in preparing themselves for the distinguished employees’ category for ADAEP 2015 Distinguished Individuals categories. Assessing the all the candidates for ADAEP Categories, Final Selection for each category, Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
    o Achievements: EAD Achieved Awards in three categories in ADAEP 2015 including:

    • “Long-Service Dedicated Employee”: Dr. Abdullah Essa Zamzam winning in this category,
    • “Executive Director”: Dr. Shaikha Salem Al-Dhaheri winning in this category,
    • “Excellent Employee in the Administrative Supervision Field”: Dr. Humaid Ali Al-Kendi Winning in this category.
  2. 2015 – Present: Project Manager: The Government of Dubai Legal Affairs Department: Building a Quality Management System based on ISO 9000 and assisting the centre on getting the certificate. Also, assisting the candidates in preparing themselves for the distinguished employees’ category for DGEP 2016 Distinguished Individuals categories
  3. 2014 – 2015: Project Manager: Hamdan Bin Mohammed Heritage Centre HHC: Building a Quality Management System based on ISO 9000 and assisting the centre on getting the certificate.
  4. 2014 – 2015: Project Manager: FEWA Distinguished Employee Award: Developing the Award’s structure, developing the Award’s evaluation criteria & assessment process, training the assessors and the Award’s applicants, developing the documents, systems, procedures and forms to administer the Award, and administrating the whole award cycle including monitoring the assessment for all award categories.
  5. 2014 – 2015: Conducting Departmental National and International Excellence Programs including conducting the assessment for the following clients:
    • Ministry of Foreign Affairs in Abu-Dhabi (2015).
    • Emirates Nuclear Energy Corporation (ENEC) Baraka Award- First Cycle (2014).
      • Achievements: ENEC Winning the Most Distinguished Entity in the Abu-Dhabi Government in ADAEP 2015.
    • Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014- 2015).
    • Abu Dhabi Tourism Authority (TCA) Excellence Award (2014- 2015).
    • HH Sheikh Saif Excellence (UAE Deputy Prime Minister and Minister of Interior) Award (2012-2013 Cycle).
  6. 2015 – Present: Dubai Land Department: Assisting the candidates in preparing themselves for the distinguished employees’ category for DGEP 2016 Distinguished Individuals categories. Assessing the all the candidates for 2016 Categories, Final Selection for each category, Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
    • Achievements: DLD Achieved Awards in two categories in DGEP 2015 including:
      • “Creative Idea”,
      • “Innovative Leader”: HE Majida Ali Rashid, Assistant Director General Winning in this category.
  7. Training Experience with Hindawi Excellence Group (HEG) including:
    • Providing customized training courses on How to Write Submission Documents for Individuals for Abu Dhabi Award for Excellence in Government Performance Program. Hindawi Excellence Group (HEG)
    • Providing customized training courses on Excellence Specialists and Internal Excellence Assessor for Abu Dhabi Award for Excellence in Government Performance Program. Hindawi Excellence Group (HEG)
    • Providing Training Courses for Abu Dhabi Police leaders and employees. Hindawi Excellence Group (HEG)
    • Providing Training Courses for the assessors and the Award’s applicants in the following government departments internal awards:
      • FEWA Distinguished Employee Award (2014).
      • Emirates Nuclear Energy Corporation (ENEC) Barakah Award- First Cycle (2014).
      • Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014 – 2015).
      • Abu Dhabi Tourism Authority (TCA) Excellence Award (2014 – 2015).
      • Dubai Land Department 2015.
      • Dubai Culture 2015.
  8. Team Leader in The Commander of Dubai Police Excellence Award for distinguished Employee category- cycle (2018).
  9. Team Leader in Dubai Electricity & Water Authority (DEWA) Internal Award for distinguished Employee category- cycle (2017).
  10. Lead Assessor in Al Dana Excellence Award, 2nd Category Award – “individual category”, Environment Agency – Abu Dhabi – First Cycle (2014/2015).
  11. Assessor in Abu-Dhabi Award for Excellence in Government Performance for the category of the Distinguished Entity in Electronic Applications- cycle (2012/2013).
  12. Lead Assessor in the Minister of Interior Excellence Award for Government Communication category- cycle (2012/2013).
  13. Lead Assessor in the Minister of Interior Excellence Award for Electronic services category- cycle (2012/2013).
  14. Assessor in the Minister of Interior Excellence Award for distinguished Government Employee category- cycle (2012/2013).
  15. Supervised & preparation of the registration files for more than 18 winners in different awards

Education & Professional Certificates

  • Sc. Degree in Business Administration, Certified International Trainer. (TAW) EFQM 2015
  • European Excellence Assessor 2013, European Foundation for Quality Management (EFQM), 2012.
  • European Excellence Assessor 2010, European Foundation for Quality Management (EFQM), 2010.
  • Business Analysis Certificate Program – Transition TECH, 2010
  • European Excellence Assessor 2003, European Foundation for Quality Management (EFQM),
  • Certified International Trainer. (TAW) EFQM 2015
  • NLP Certified Trainer, (FAIHQ) Fellowship American Institute for Healthcare Quality
  • lead auditor ISO 9001, Quality Assurance Certified Verifier, Staff Training Programs Designer/ Return on Investment (ROI), Human Resources Management Certified Councilor.

Eng. Jumanah A. Al-Dmour

Institutional Excellence Consultant

Experience

Eng. Jumanah Al-Dmour is an institutional excellence consultant and assessor. She is an EFQM Certified Assessor, Accredited Trainer, and Certified Validator. She has more than eight years of experience in excellence, strategic planning, and related fields. She has been an lead assessor and assessor to a large number of Internal and national excellence awards for government agencies in Dubai & Abu-Dhabi. Such as DEWA Internal Excellence Award, Al-Barakah Excellence Award (Emirates Nuclear Energy Corporation ENEC), Al-Dana Excellence Award (Environment Agency – Abu Dhabi EAD), etc. She managed and participated in the implementation of excellence projects for several government departments in Dubai & Abu Dhabi including Abu Dhabi Exhibition Company (ADNEC), which was shortlisted in 7 categories out of 9, and won in 3 awards in ADAEP 2017 cycle, Road and Transport Authority in Dubai (RTA), Ministry of Health & Prevention (MOHAP), Department of Economic Development in Dubai (DED), etc.

Education & Professional Certificates

Jumanah has a M.Sc. degree in Engineering Management from the American University of Sharjah (AUS) in 2013. She is an EFQM certified assessor and trainer.

Ahmad Ali Al Zbeidat

Excellence Consultant – Hindawi Excellence Group

Function & Specialization:

  • Institutional Excellence Awards. o EFQM Excellence Model. o Gov. Excellence Model 4th 
  • Generation. o Service Improvement Model (7- Stars). 

Education & Certificates:

  • Bachelor of Science in Industrial Engineering, J.U.S.T, Jordan. o EFQM Internal Assessor. o Performance Management & KPI’s 
  • Professional. o Internal Auditor IMS ISO 9001, 14001, 45001. 

Summary:

Results-focused and detail-oriented Industrial Engineer with hands-on experience in Organizational Excellence & managing QA/QC operations. Demonstrated expertise in identifying required improvements as well as proposed changes with an aim to achieve continuous process improvement. Proven record of delivering effective & efficient results by maintaining sustainable excellence, quality framework and supporting in the implementation of improvement programmes. 

Background & Industry Experience: 

Conducting Assessment & Preparing Feedback reports for the Individual Excellence Awards in Dubai Police (DP) based on General Commander of DP Award for Excellence. 

Conducting Assessment & Preparing Feedback reports for the Individual Excellence Awards in Abu Dhabi Food Control Authority (ADFCA) and the Environment Agency Abu Dhabi (EAAD) based on ADAEP Individual Award Criteria. 

Preparing Gap Analysis Study for the Ministry of Economy (MOE) according to the Government Excellence Model “4th Generation” and Mohammed bin Rashid Government Excellence Award 5th Cycle 2018. 

Participate in the assessment of the Capabilities based on Effectiveness, Efficiency and Learning & Development for (MOE). 

Participate in the assessment of the Achievement & Results based on Comprehensiveness & Usability, Achievement of Results, and Performance Improvement & Leading Position for (MOE). 

Comprehensive development of the operational and strategic Key Performance Indicators (KPI’s) of Abu Dhabi Housing Authority (ADHA). 

Alignment the KPI’s of ADHA with Abu Dhabi Plan 2030. 

Conducting internal auditing on ISO 9001:2008, QMS certifications, and ISO 14001 and OHSAS systems for Abu Dhabi Police GHQ.. 

Measuring & controlling Excellence KPI’s for ADAEP in Abu Dhabi Police GHQ. 5th Cycle 2015 based on EFQM Model.

Engr. Lutfi Tawfiq Istaitia

Corporate and Individual Excellence Consultant

Experience

– Coaching and offering consultancy for 8 winners of Dubai Government Excellence Program (DGEP) and Mohammed Bin Rashid Government Excellence Award.
– Project Manager of over 5 successful internal excellence awards for leading local and federal governmental departments in which over 800 candidates were assessed.
– Managing over 180 projects of electronic, telephonic and field surveys and mystery shopping studies for over 35 governmental departments.
– Qualifying National Archives to be one of the only 4 organizations in the UAE accredited with 5 stars ‘Recognized for Excellence R4E’ certificate.
– Qualifying Abu Dhabi University Knowledge Group to win CSR Arabia Award.
– Building Abu Dhabi University Knowledge Group capacity to get Registered Training Provider (RTP) status, the highest recognition status from Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET) and National Qualifications Authority (NQA).
– Qualifying Dubai Statistics Center to win DGEP Award in its first participation. And to sustain winning ‘Happiest Work Environment’ over all Dubai Government Departments for 5 years in a row.
– Qualifying Dubai Statistics Center to become the world’s first statistical department certified with ISO 9001, ISO 14001 and ISO 27001.

Education & Professional Certificates

Lutfi has a post graduate degree in Quality Management. He is an EFQM Assessor, ISO 9001 and 27001 Lead Auditor, Trainer of Trainers, Certified Feasibility Studies Expert and Statistical Sampling Specialist

Farah Kamal Al-Assal

Excellence Consultant

Key Competencies 

  • Excellence Award Advisory and Assessment
  • HR Consultancy
  • Organizational Development & Restructuring
  • Business Advisory
  • Project Management
  • HR Policies and Procedures
  • Strategic Planning

Professional Profile:

  • Road and Transport Authority RTA- Dubai, through Hindawi Excellence Group, Full Time Excellence Consultant at the RTA Dubai, November 2018 – Present, 

Main Tasks:

Handling DGEP administrative award categories at the RTA – Dubai, Including:

  • Conducting gap assessments, 
  • Developing excellence methodologies, 
  • Project management and services improvement,
  • Developing and providing training workshops and awareness sessions for related DGEP Criteria
  • Preparing excellence awards’ submission documents 
  • Conducting mock assessments

Main Tasks:

  • Developing strategic & Business plans;
  • Conducting Feasibility Studies
  • Conducting Market Studies, field researches & surveying
  • Developing Monitoring & Evaluation Systems;
  • Developing Human Resources System 
  • Developing Organizational and Functional Structure
  • Developing comprehensive Job descriptions and functional Statements
  • Developing Grading system and Salary scales, 
  • Projects management & planning

Senior Business Advisor, November 2014 – September 2015

Main Tasks:

  • Developing strategic & Business plans;
  • Conducting Feasibility Studies
  • Conducting Market Studies, field researches & surveying
  • Developing Monitoring & Evaluation Systems;
  • Developing Human Resources System 
  • Projects management & planning
  • Internal audit and compliance 

5 Abu – Ghazaleh & Co. consulting (TAG-Consultants) –  www.agcon.com 

Member of Talal Abu Ghazaleh organization (TAGorg)

Senior Consultant,  Feb, 2008 –  November 2014

Main Tasks:

  • Developing strategic & Business plans for different forms of organizations;
  • Conducting Market Studies, field researches & surveying;
  • Conducting Feasibility Studies;
  • Developing Human Resources System;
  • Developing Organizational and Functional Structure;
  • Developing Job descriptions and functional Statements;
  • Developing Grading system and Salary scales;
  • Developing Monitoring & Evaluation Systems;

Assessor/ Consultant on Excellence Awards in Jordan and UAE

  • Excellence Consultant- 4G Excellence Advisory Services and Dubai Excellence  Medals – Department of Tourism and Commerce MarketingDTCM Dubai, August- September 2018
  • Excellence Consultant- 4G Excellence Advisory Services- TRA Dubai, April-July 2018
  • Assessor-  King Abdullah II Award for Excellence in Government Performance and Transparency – King Abdullah II Center for Excellence- March- April 2018
  • Assessor- Sheikh Saqr Program for Government Excellence – Feb – March 2018 
  • Employees’ Assessment – TRA Dubai– Dec 2017-Jan 2018
  • Distinguished Employee Assessment- Internal Award for Dubai Excellence Medals- DEWA – UAE – August 2017 
  • Distinguished Employee Assessment- Internal Award for Dubai Excellence Medals – DEWA – UAE – October 2017
  • 4G Organization Assessment- TRA Dubai, Internal Award- July 2017
  • Assessor – King Abdullah II Award for Excellence in Government Performance and Transparency- King Abdullah II Center for Excellence- 2016
  • Assessor – Distinguished Governmental Service Award- Assessment Program– King Abdullah II Center for Excellence -2015
    • Assessor for (4) Four Governmental Institutions on the “Distinguished Governmental Service Award” – Third Phase
  • Assessor – Distinguished Governmental Service Award- Assessment Program– King Abdullah II Center for Excellence 
    • Assessor for (4) Four Governmental Institutions on the “Distinguished Governmental Service Award” – second Phase

Education:

  • Certified EFQM Assessor, EFQM Organization, Jan 2013
  • Certified Project Management Professional (PMP), Project Management Institute (PMI) USA, July 2011
  • 2003-2007:  Bachelor Degree in Marketing, Applied Science Private University, 2007
  • 2002-2003:  General Secondary Certificate (Literary Stream), Jawharet Al-Oroba School, Amman-Jordan
  • Passed the efficiency exam of the ministry of education and ranked 22 among the whole Kingdom in the marketing major.
  • Graduation Project title: Strategic Planning of marketing activities.

Training Courses & workshops:

  1. EFQM Training Course, King Abdullah II Center for Excellence, Jan 2014
  2. Training course in “Training of Trainers (TOT)”, Talal Abu Ghazaleh & Co. Consulting– Amman, June 2011
  3. Project Management Professional PMPTraining course, Talal Abu Ghazaleh professional Training Group – Amman December 2010
  4. Training and Workshop in “Tendering”, Talal Abu Ghazaleh & Co. International- Amman, 2010
  5. Training course in “Knowledge Management”, Talal Abu Ghazaleh professional Training Group – Amman 2010
  6. Training course in “Introduction to Six Sigma”, Talal Abu Ghazaleh & Co. Consulting– Amman 2009

Abdulnasser M. Ahmad Rababah

Principal Advisor, Institutional Transformation and Excellence

EXPERIENCE

Assessment Experience:

  • King Abdullah II Excellence Award (Jordan),
  • Ministry of Interior Excellence Award (UAE),

Consulting experience (UAE)

  • Conducting first assessment (Gap analysis) based on the EFQM 2010 Excellence Model.
  • Conducting awareness session on the EFQM Excellence Model and RADAR for the taskforces.
  • Developing Improvement actions based on the findings from the field assessment.
  • Monitoring and reviewing the achievement of the objectives for the improvement actions.
  • Providing all missing procedures and criteria requirements.
  • Conducting second assessment to review the improvement actions and to develop improvement actions for the vital few findings.
  • Preparing the Submission report and supporting report for the Excellence award.
  • Conducting final training course for the Leaders of the taskforces

Working Experience:

Nov. 2006 – Present

Insurance COMMISSION JORDAN 

Head of Strategic Planning & Institutional Development Division

  • Responsible for Strategic Planning and budgeting, monitoring developments, defined and Implement the analysis framework that led to deliver the insurance Commission strategic plan approved by the board of directors detailing major target expansion services, capital management plan and recommended implementation initiatives.
  • Supervise the IC Annual Plan formulation (Budget, Resources, Breakdown structure…)
  • Supervise the IC Risk Management Plan, formulation implementation and  Evaluation)
  • Supervise the Evaluation & Monitoring system assessment for the IC Annual plan & Institutional Goals Objectives.
  • Assessment for the IC Annual plan & Institutional Goals Objectives.
  • Head of Excellence team Committee – King Abdullah II Excellence Award.
  • Head of CSR Committee
  • Head of Complaints and Suggestions Committee.
  • Member of Incentives and Rewards Committee.
  • Following up the main economic indicators of Jordan economy (GDB growth, inflation, International Trade and Amman stock exchange)
  • Analyzing and study challenges that face a certain sector in Jordan especially the insurance sector.
  • Supervise the Insurance Commission Annual Report Production,

Aug. 2005 – Oct. 2006

Aqaba Special Economic Zone Authority

  • Administration and Web Marketing -Aqaba Tourism Department..
    • Project Manager for the Aqaba (Tourism Website, e-Marketing Strategy, MMCD).
    • E-marketing officer to maximize the effectiveness of a new Aqaba tourism website as marketing tool.

Oct. 2000 – Aug. 2005

AC Nielsen for Market Research

AC Nielsen for Market Research Amman-Jordan. It is multinational company, the head management for Middle east sector located in Cyprus This company is specialist in Market Research, where it has full team of collection, data analysis and services clients Some of the major clients for this company are Pepsi Intl, Coca Intl, Beirsdorf, Procter&Gample, Unilever, Henkel, Sultan Centre-Safeway, Carrefour, Cozmo, Spinner’s, Monoprix

  • Supervisor of data analysis of the Gulf Countries (Kuwait, Qatar, Oman and Bahrain) Department..
    • Statistical data analysis.
    • Planning & schedules the work.
    • Analyze the weakness & the success points in the clients’ distribution & production.
    • Analyze the market for Gulf countries and compare it with Jordan and other gulf countries.
    • Prepare market studies for potential, using the data to helping for strategic decision and Market developments, Market Penetration, Product development.

Sep. 1995 – Oct. 2000

Jordan Meteorology Department

  – Forecasting Division by using statistical data.

Jan. 1998 – Jun. 1999

Almawadid Securities Company                                              

  Sultanate Of Oman

  – Broker Division & prepare the analytical statistical economical reports.

1993 – 1995

EDUCATION

June 2005        Arab Academy for Banking & Financial Science for Higher Education                

                        Master of Information System.

June 1992        Yarmouk University                                                                                                          

                        B.Sc. of Statistics

SKILLS AND ACTIVITIES

  • Excellent in both languages; Arabic and English.
  • High flexibility.
  • Team Work Building.
  • Strategic Thinking and Data Analysis.
  • Excellent and verbal communication skills.
  • Strong organizational and Conflict Management skills.

MAIN COURCES AND WORKSHOPS

  1. Sixth Arab HR Conference ,HR Metrics-measuring performance towards strategic achievement, 11-14/4/2012, Reference for Consultation & business developments
  • Measuring the intangible in HRM Workshop, 13/4/2012
  • Measuring the HR efficiency and effectiveness Using HR Metrics Workshop , 14/4/2012
  1. Specialized training course to King Abdullah II Award for Excellence for the Sixth session 2010/2011, King Abdullah II Center for Excellence 3-4/4/2012
  2. Professional Insurance certificate– Bahrain Institute for Banking and finance ,31-1-2012,
  • Legal Aspect Of Insurance,
  • Awards in general insurance,
  • Insurance business and finance,
  • Motor insurance
  • Reinsurance
  1. Administrative Leader -National Institute for Training-Jordan 13/11 to 8/12/2011
  2. ApprovedLead Assessor EFQM” For King Abdullah II awards For excellence (2010/2011), King Abdullah II Center for Excellence, Mar 2011
  3. Measuring the excellence performance indicator, Excellence Inc, 19-21/10/2010.
  4. Award in General Insurance, CII, THE CHARTERED INSURANCE INSTITUTE ,5/8/2010
  5. Approved MentorsEFQM  Program For King Abdullah II award For excellence in Government performance and Transparency Fifth Cycle (2010/2011), King Abdullah II Center for Excellence,3-5/5/2010 & 17/5/2010

The course Include the following Subjects:

  • The Mentoring Value Chain
  • Fundamental Concepts of Excellence
  • The Mentoring Process
  • Organizational Diagnosis
  • Action Planning
  • Monitoring
  • Report Writing
  • Pre and Post assessment Planning
  • Core Mentoring Skills
    • Communication & Facilitation
    • Coaching & Feedback
    • Change Management
    • Team Leading
  1. Specialized training course to King Abdullah II Award for Excellence for the fifth session 2010/2011, King Abdullah II Center for Excellence 18-20/4/2010.
  2. Corporate Social Responsibility Workshop, 20-22/10/2009, Excellence, Inc.
  3. Transfer the appraisal Report to plan, King Abdullah II for excellence “, Amman 30/9-1/10/2008
  4. Corporate Social Responsibility Conference, 28/4/2009, Excellence, Inc.
  5. Strategic Planning Through Balance Scorecard,22-25/2/2009,Charter Consult, Amman-Jordan.
  6. Microsoft Solutions for Business Intelligence and Performance Management, How to Go From Data to Decisions, 5/2/2008 Microsoft Tech, Amman-Jordan
  7. Statistical Analysis Using SPSS Package, Global Center For Training and Consulting, Amman 18-22/1/2009.
  8. Positive Thinking, Amman, 21-24/7/2008 Organized by Better Business.
  • Determine Goals
  • Emotional mentality
  • Effective Communications
  1. Workshop Combination Between Private and Public Sector, Jordan Organized by Arab Organization For Administration Development & Yarmouk Univesity,8-10/7/2008.
  2. Training Course for “King Abdullah II Center for excellence public “, Amman 3-4/6/2008.
  3. Advance Professional Insurance Diploma, Bahrain Institute for Banking and finance, Mar 2008 to July 2008, Including 5 courses:
  • Liability Insurance.
  • Marine Insurance.
  • Legal Insurance
  • Engineering Insurance.
  1. First Arab Conference On Sustain Competitiveness in the Public Sector Enterprises and Private Sector, Amman –Jordan  Organized by Arab Organization For Administration Development,12-14/2/2008, Which include the following Subjects:
  • Management Strategy and Management Excellence
  • Psychology and strategic planning
  • Knowledge management and information technology and its role in the perpetuation of Excellence
  • Total quality management in the events of creativity
  • Jordanian experience in innovation and excellence (King Abdullah II Award for excellence in public and private sectors)
  1. Social Insurance Diploma, Organized by Muhanna Foundation, Module 1,3 from 24/2-6/3/2008 Bahrain. Module 2,4 3-13/11/2008 Lebanon, which is include the following Subjects:
  • Organizational Structure and corporate governance
  • Main Operational Functions
  • IT Solutions & Systems In Social Security Organizations
  • Strategic Planning
  • Measurement & Management of Administration Performance
  • Financing of Social Insurance Schemes
  • Insurance Investment & Traditional Investment Vehicles
  • Asset Allocation.
  • Alternative Investment Strategies & Derivative Products
  • Structured Investments (ALM Approach) & Islamic Investments
  1. The First Arab Statistical Conference Organized by Arab Institute for training and research in statistics, Amman 12-13/11/2007.
  2. Project Management, Training Course, Organized by Reference for Consultation & business developments, Amman 22-25-Oct-2007.

Covered the following key topic:

  • Leader Ship.
  • Communication Skills.
  • Time Managements.
  • Different Software of the project Managements.
  1. Professional Insurance Diploma, Organized by Bahrain Institute for Banking and finance, 06 May 2007 to 13 Sep 2007, Including 5 courses:
  • Introduction to Insurance.
  • Motor Insurance.
  • Claims Workshops.
  • Fire and Loss Profit insurance.
  • Miscellaneous Accident Insurance.
  1. 1st Mena CEO Insurance Summit, Strategic & operational Focus on Growth & profitability, Amman 17-19 June 2007.
  2. 11th Regional Pension of Social Insurance Conference, The Muhanna Foundation Amman, 29-31 May 2007.
  3. Workshop on Market Definition and Market Analysis, Ministry of Industry  and Trade in association with Ministry on Industry in Germany, Amman 22-23 May 2007.
  4. 6th Regional Seminar on Risk Assessment, Management and control, “Jordan Insurance Commission, Financial Stability Institute (FSI) and International Association of Insurance Supervisors”, Dead Sea 23-25 April 2007.
  5. Front Page: STS, Amman 11-15 March 2007
  6. “Applications and Provisions of the Insurance Contractor for Judicial Corp” 28-30 Nov 2006
  7. E-Marketing Course, EJABI (EruoJoranian Business Institute) Empowering Mangers, 22-25 Jan 2006. Amman-Jordan

Covered the following key topic:

  • The e-marketing Mix.
  • Measuring the effectiveness of e-marketing (method and software)
  • Integrate e-marketing into the company’s marketing strategies
  1. e-Government :RSS (Royal scientific Society ) 9-13April 2005
  2. Time Managements: Better Business & Aseza (Aqaba May-2006)
  3. ISO 9001: 2000 Awareness Seminar, USAID through AZEM Oct 2005 Aqaba-Jordan
  4. Organized by Arab Academy for Banking and Financial Science/ 2003-2005, Advanced course for the master degree:
  • Strategic Managements ,
  • Projects Managements,
  • Information System Management,
  • Software Engineering ,
  • e-business,
  • Java,
  • Advance Distribution database,
  • Advance Network,
  • Data Structuring,
  • Advanced Operating  System,
  • System Analysis,
  • Artificial Intelligence.
  1. Organized by Harvard University Extension School, Public Administration and Civil Service Management Program, Jan 2002. The Program contains:
  • Planning,
  • Negotiating,
  • Team Work Spirit,
  • Leading,
  • Managing the Objectives.
  1. Portfolio Management –Oman Muscat 1998.
  2. Organized by Amman International Center

Computer Courses: DOS, Windows, WinWord, Excel, FoxPro 1st Oct 1996 to 30th Dec 1996.

  1. Organized by Jordan Meteorology Department
  • Observation Courses, 12th Sep 1995 to 15th Dec 1995.
  • Forecasting Courses, 15th Jan 1996 to 15th Oct 1996.

AWARDS

  • Candidate for the Distinguished Government Employee Award King Abdullah II Award for Excellence for the fifth session 2010/2011, Insurance Commission
  • Best Employee for the Third Quarter 2008, Insurance Commission.
  • Best Employee Certificate for the year 2004 ACNielsen-Jordan for Market Research.
  • Best Employee Certificate for the year 2001, ACNielsen-Jordan for Market Research.

Eng. Qusai Farouq Almeqdadi

Digital Transformation Consultant

Experience

Highly effective Technology Integration IT Expert with over 9 years of experience specializing in strategic business leadership, digital transformation technology expertise and generating revenue growth.

Offering an array of skills in leading business into digital transformation, business development, implementing new initiatives, customer-centric cultures, logical problem solving, cross-functional collaboration, team leadership, written and verbal communication, strengthening competitive position, stakeholder engagement and talent acquisition.

Proven ability in leading organizations and teams to digitally transform and new levels of performance by utilizing business acumen and targeted leadership of highly-matrixed environments that drive alignment and achievement of corporate strategic goals.

Adept in building strong C-level relationships within global vendors, supply chain and technology teams, Track record of success increasing profits while handling complex matters with multiple initiatives in rapidly evolving digital technology sectors.

Education & Professional Certificates

Eng. Qusai has completed Bachelor of Engineering in Computer Engineering from Yarmouk University in Jordan in 2010-2011, top 200 CIOs Award.

Certified PRINCE2 Practitioner, COBIT5 Foundation, ITIL Expert, CCIE R&S, MCSE, MCSA, CCDA, CCNA Security, CCNA.

Mohammad Yacoub

Experience

Customer experience management and service excellence expert with wide range of development projects within Private and Government sectors, Including technology transformation projects and Startup projects. Participating into successful awards within both UAE Federal Government, and Local Governments such as; Global stars rating system for service with multiple 5 stars ranking, Achieving best customer happiness ratings, and leading entity at Shaikh Saqr Excellence program.

Formerly heading Customer service departments in various multinational worldwide organization such as; Virgin Mobile, Orange Mobile, Metlife Alico and Qtel. 

خبير إدارة تجربة المتعاملين والتميز في الخدمة، بتجربة واسعة في إدارة مشاريع في القطاعين الخاص والحكومي، وبما يشمل مشاريع تتعلق بالتحول الالكتروني ةالذكي، ومشاريع إطلاق الشركات الناشئة. شارك في العديد من مشاريع التميز الحكومي في دولة الإمارات العربية المتحدة مساهما في تحقيق النجاحات بالجوائز على المتوى الحكومة الاتحداية والحكومات المحلية مثل تحقيق تصنيف 5 نجوم في نظام النجوم العالمي لتصنيف الخدمات على صعيد الحكومة الاتحادية والحكومات المحلية في عدة مؤسسات، وتحقيق تصنيف لأفضل جهة في مجال إسعاد المتعاملين، والجهة الرا ئدة في بنامج الشيخ صقر للتميز الحكومي في عدة دورات.

Education & Professional Certificates

BS.c of Horticulture and plan immunity – University of Jordan 2003

درجة البكالوريوس في الانتاج النباتي ووقاية النبات – الجامعة الأردنية 2003

Yazan Al Khudairi

Director of Destination Development and Promotion Directorate at the Sharjah Commerce and Tourism Development Authority. 

Yazan holds an MBA degree from the UK with more than 15 years of professional experience managing, implementing and designing marketing initiatives including 9 years of experience with high-level strategic tourism marketing to enhance the tourism sector in Jordan and Sharjah. Having served as the Director of Marketing for the Jordan Tourism Board and the Tourism Attaché of Jordan in the UAE, Yazan currently holds the position of Director of Destination Development and Promotion Directorate at SCTDA. 

Education 

  • MBA, Business Administration, Edinburgh Business School, Heriot-Watt University, Scotland, United Kingdom BA, Business Administration, University of Jordan, Amman, Jordan 

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