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Consultancy Services

HEG provides different consultancy services that focus but are not limited to the following:

PERFORMANCE EXCELLENCE:

  • Institutional Performance Excellence.
  • Developing Excellence Programs.
  • Seven Stars Model Service Improvement.
  • Process Management.
  • Strategic Planning and Specialized Strategies.
  • Human Resources Management System Development.
  • Corporate, Departmental, and Individual Performance Indicators.
  • Corporate Governance Planning.
  • Knowledge Management.
  • Reengineering.
  • Innovation and Creativity.
  • Government Excellence Program Categories (Organizational Excellence Categories, and Employee Excellence Categories)
  • Customer Relationship Management and Satisfaction Assessment.
  • 7 Stars Services.
  • Positive Energy

INTERNATIONAL STANDARDS:
  • ISO 9001:2015 International Quality Management Standard.
  • ISO 14001:2015 International Environmental Management Standard.
  • OHSAS 18001:2007 International Health and Safety Management Standard.
  • ISO 20000:2011 International IT Service Management Standard.
  • ISO 27001:2013 International Information Security Management Standard.
  • ISO 55000:2014 International Asset Management Standard.
  • ISO 26000:2010 International Social Responsibility Standard.
  • ISO 10002:2014 Quality Management – Customer Satisfaction Standard.
  • Other ISO Standards
  • Benchmarking Studies

SMART Consultancy Services:
Developing and installing SMART applications covering all of the organizations services and processes.