Consultancy and Digital Excellence Services

consultancy and digital excellence services

Consultancy Services

PERFORMANCE EXCELLENCE:

  • Institutional Performance Excellence.
  • Developing Excellence Programs.
  • Seven Stars Model Service Improvement.
  • Process Management.
  • Strategic Planning and Specialized Strategies.
  • Human Resources Management System Development.
  • Corporate, Departmental, and Individual Performance Indicators.
  • Corporate Governance Planning.
  • Knowledge Management.
  • Reengineering.
  • Innovation and Creativity.
  • Government Excellence Program Categories (Organizational Excellence Categories, and Employee Excellence Categories)
  • Customer Relationship Management and Satisfaction Assessment.
  • 7 Stars Services.
  • Positive Energy

INTERNATIONAL STANDARDS:

  • ISO 9001:2015 International Quality Management Standard.
  • ISO 14001:2015 International Environmental Management Standard.
  • OHSAS 18001:2007 International Health and Safety Management Standard.
  • ISO 20000:2011 International IT Service Management Standard.
  • ISO 27001:2013 International Information Security Management Standard.
  • ISO 55000:2014 International Asset Management Standard.
  • ISO 26000:2010 International Social Responsibility Standard.
  • ISO 10002:2014 Quality Management – Customer Satisfaction Standard.
  • Other ISO Standards
  • Benchmarking Studies

SMART Consultancy Services:

Developing and installing SMART applications covering all of the organizations services and processes.

Training Services

HEG provides performance oriented training activities to senior and middle level management tailored to the needs of the organization. Such training includes one-day training workshops and seminars that provide an overview of the topic understudy and intensive training courses that fully cover the areas of interest.

HEG uses interactive training approaches to guarantee the full understanding of the topic among participants and their ability to practice the knowledge gained; through using case studies, role plays, hands on methods and team based approaches … etc

HEG training topics focus at but are not limited to the following:

EFQM LICENCED TRAINING:

  • EFQM Basic Assessor Training (BAT).
  • EFQM Journey to Excellence (J2E).
  • EFQM Leadership for Excellence (L4E).
  • EFQM Internal Assessor Training (IAT).
  • Other EFQM Licensed Training.

EXCELLENCE TRAINING:

  • International Performance Excellence Models.
  • International Assessment and Auditing Models.
  • TQM Principles and Applications.
  • TQM Assessors Course.
  • Strategic Thinking and Planning.
  • Strategic Thinking and Planning.
  • Innovation and Creativity.
  • Corporate Governance.
  • Human Resources Management and Development.
  • Transformational / Change Management.
  • Corporate, Departmental, and Individual Key Performance Indicators.
  • Knowledge Management.
  • Process Management.
  • Reengineering.
  • Customer Relationship Management.
  • Distinguished Services.
  • Effective Communication Skills.
  • Positive Thinking.
  • Benchmarking.
  • Government Excellence Program Categories Trainings (Organizational Excellence Categories, Employee Excellence Categories, Innovation and Creativity Categories, and many others).

INTERNATIONAL STANDARDS TRAINING:

  • ISO 9001:2015 International Quality Management Standard.
  • ISO 14001:2015 International Environmental Management Standard.
  • OHSAS 18001:2007 International Health and Safety Management Standard.
  • ISO 20000:2011 International IT Service Management Standard.
  • ISO 27001:2013 International Information Security Management Standard.
  • ISO 55000:2014 International Asset Management Standard.
  • ISO 26000:2010 International Social Responsibility Standard.
  • ISO 10002:2014 Quality Management – Customer Satisfaction Standards.
  • Other ISO Standards.
  • Quality/ Environment Lead Assessor Course.

Assessment Services

HEG develops and executes international, national, and organizational excellence programs including:

  • Developing the Award’s structure
  • Developing the Award’s evaluation criteria & assessment process
  • Training the assessors and the Award’s applicants
  • Developing the documents, systems, procedures and forms to administer the Award
  • Executing and administrating the whole award cycle including conducting the assessment for all award categories.
HEG conducts a comprehensive assessment for all the categories and sub-categories for the Award. This will include:
  • Receiving the submission documents of the organization Internal Excellence Award in different categories.
  • Reviewing and conducting a pre-assessment of all the submission documents, and preparing the shortlist and feedback reports of the pre-assessment
  • Conducting the Individual Assessment
  • Conducting the Consensus Review
  • Conducting the Site Visits/Meetings with Relevant Leadership Team and Employees
  • Conducting the Final Consensus Review and Scoring and Preparing feedback reports for the Organization Award Categories identifying strength and opportunities for improvements for each nominee and department
  • Conducting the Jury Meeting to verify the results, and Report the final results and lists of winners in different categories to the Organization Award.
  • Presenting the findings to the organization’s top management and relevant stakeholders.

Smart Excellence Systems

In line with Governments directives to transform all services to be delivered to clients SMARTly, HEG has embarked on an extensive and comprehensive programs to develop and implement SMART Excellence Solutions. Such solutions and systems include:

  • SMART Self-Assessment (SSA) System
  • SMART Internal Excellence Award Management (SIEAM) System
  • SMART Excellence Programs Management (EPM) System
  • SMART Organizational Methodologies’ Management (OMM) System
  • SMART Training Management (STM) System
HEG conducts a comprehensive assessment for all the categories and sub-categories for the Award. This will include:
  • Receiving the submission documents of the organization Internal Excellence Award in different categories.
  • Reviewing and conducting a pre-assessment of all the submission documents, and preparing the shortlist and feedback reports of the pre-assessment
  • Conducting the Individual Assessment
  • Conducting the Consensus Review
  • Conducting the Site Visits/Meetings with Relevant Leadership Team and Employees
  • Conducting the Final Consensus Review and Scoring and Preparing feedback reports for the Organization Award Categories identifying strength and opportunities for improvements for each nominee and department
  • Conducting the Jury Meeting to verify the results, and Report the final results and lists of winners in different categories to the Organization Award.
  • Presenting the findings to the organization’s top management and relevant stakeholders.

Studies and Research

HEG proactively conducts highly professional studies in TQM and related fields, such studies aim at enhancing the institutional performance with emphasis on small and medium size organizations in the Arab region.

Digital Business Services Training

  • Digital Marketing Training Courses
  • Digital Innovation and Transformation Training Courses
  • AI Training Courses and workshops
  • Design Thinking Workshops
  • Future foresight Courses and workshops
  • Digital Transformation courses and workshops
  • Big Data courses and workshops

Copyright © 2018 – Hindawigroup All rights reserved