Our Team

Dr. Ahmad Thougan Hindawi

Chairman and CEO of Hindawi Excellence Group (HEG)

Education:
December 2017 – May
2018

Senior Leadership Executive Program (SELP)
Harvard University, Harvard Business School (HBS)

Aug. 1994 – Dec. 1998 Doctorate of Philosophy (Ph.D.)

Manufacturing and Mechanical Engineering
University of Birmingham
Birmingham, United Kingdom. Project: The Development of a Comprehensive
and Integrated Total Quality Management / Strategic Planning Assessment and
Adoption Model for the Productive Sectors in Developing Countries.

Aug. 1992 – Aug. 1994 Masters of Science (M.Sc.)

Industrial Engineering and Industrial Management
University of Jordan
Amman, The Hashemite Kingdom of Jordan.
Project: Strategic Planning as a Tool for Restructuring Sectoral Policies of the
Telecommunications Sector in Jordan.
Accumulated Average 84.4/100 (Excellent)

Aug. 1984 – July 1988 Bachelor of Science (B.Sc.)

Aeronautical and Astronautical Engineering.
Purdue University
West Lafayette, Indiana, United States of America.

Aug. 1983 – June 1984 Secondary School Certificate
The National Orthodox School
Amman, The Hashemite Kingdom of Jordan.
Accumulated Average 93.2/100 (Excellent)

Experience:
September 2005 –
Present

Chairman & Chief Executive Officer (CEO)
Hindawi Excellence Group (HEG)
Dubai, United Arab Emirates
Advisory and Executive Role during the period include:
 HEG clients include: Abu Dhabi National Exhibitions Company
(ADNEC), Dubai Electricity and Water Authority (DEWA), Dubai
Executive Council (TEC)/ Dubai Government Excellence Program,
Emirates Nuclear Energy Corporation (ENEC), UAE Ministry of
Interior, Dubai Land Department (DLD), Abu Dhabi Environment
Agency (EAT), UAE Federal Electricity and Water Authority (FEWA),
Abu Dhabi Department of Transport (DoT), Dubai Municipality, UAE
Ministry of Foreign Affairs (MOFA), Dubai Customs, Emirates Identity
Authority (EIDA), Abu Dhabi Tourism and Culture Authority (TCA),
Federal National Council, Emirates Standards and Metrology Authority
(ESMA), Dubai Roads and Transportation Authority (RTA), RAK
Municipality, RAK Chamber of Industry and Trade.

2Emirates Towers, Level 41, Sheikh Zayed Road – P.O.: Box: 31303, Dubai, UAE – Tel.: +971 4 319 9368 – Fax: +971 4 330 3365

e-mail: info@hindawigroup.com – Website: www.hindawigroup.com
 Chairman of the Executive Committee and Senior Director for Business
Excellence, SAMA Dubai, A member of Dubai Holding, Dubai-UAE
(2006-2009).
Dr. Ahmad Thougan Hindawi

Experience:
January 2013

Oct.2004 – April 2005

Aug. 2001 – Oct.2004

Nov.2000 – Aug. 2001

Oct.1997 – Aug. 2001

Jordan’s Candidate to the Position of Director General of the World Trade
Organisation.
Minister of Industry and Trade
Ministry of Industry & Trade
Amman, The Hashemite Kingdom of Jordan
Director General
Jordan Institution for Standards and Metrology
Amman, The Hashemite Kingdom of Jordan
Assistant General Director
Ministry of Industry and Trade
Amman, The Hashemite Kingdom of Jordan
Director
Industrial Development Directorate
Ministry of Industry and Trade
Amman, The Hashemite Kingdom of Jordan

Aug. 1992 – Sept. 1994 Sector Head

Telecommunications Sector and Industry Sector
Ministry of Planning
Amman, The Hashemite Kingdom of Jordan.

Nov. 1991 – Oct. 1997 Researcher

Information Technology Sector
Higher Council for Science and Technology
Amman, The Hashemite Kingdom of Jordan.

Nov. 1988 – Oct. 1991 Section Head – First Lieutenant
Quality Control Section
Royal Jordanian Air Force
Amman, The Hashemite Kingdom of Jordan.

Professional Consultancy:
2014 Head of Jury, Federal Electricity and Water Authority (FEWA) Internal

Excellence Award. UAE. December 2014.

3Emirates Towers, Level 41, Sheikh Zayed Road – P.O.: Box: 31303, Dubai, UAE – Tel.: +971 4 319 9368 – Fax: +971 4 330 3365

e-mail: info@hindawigroup.com – Website: www.hindawigroup.com

2014
2014

2014

2013

2013

1998 – 2004

Head of the Board of Examiners of the Emirates Nuclear Energy Corporation
(ENEC) BARAKAH Excellence Award. UAE. October 2014.
Head of the Assessment Team of Abu Dhabi Environment Authority (EAD)
DANA Excellence Award. UAE.
Head of the Assessment Team of Abu Dhabi Tourism and Culture Authority
(TCA) Internal Excellence Award. UAE.
Head of the Assessment Team of Federal Electricity and Water Authority
(FEWA) Excellence Award.
Head of the Board of Examiners for Sheikh Saif (Deputy Prime
Minister/Minister of Interior) Excellence Award. Abu Dhabi, UAE
Head of the Board of Examiners of the King Abdullah II Award for Excellence,
Amman, Jordan.

2003,2001 Head of the Board of Examiners of the Dubai Government Excellence Program

(DGEP), the Executive Office, Dubai, United Arab Emirates.

1998 – 2002 A member of the Board of Examiners of the Dubai Government Excellence

Program, the Executive Office, Dubai, United Arab Emirates.

2004 Senior Consultant of the Egypt Excellence Award, Industrial Modernization

Program (IMP), Cairo, Egypt.

1999 Senior consultant of the Sheikh Khalifah Award for Excellence, Abu Dhabi
Chamber for Industry and Trade, Abu Dhabi, United Arab Emirates.

1992 Senior Consultant for the Managing Electrical and Electronics Industries in the
Arab World Study, the Higher Council for Science and Technology, Amman,
Jordan.

Board Memberships:
2004 – 2005 Member of the Ministerial Council for the Arab Industrial and Mining

Organization (AIDMO).

1997 – 2004 Member in the Ministerial Council for the Arab Industrial and Mining

Organization Executive Council and Consultative Council.

2004 – 2005 Member of the Executive Council of the International Standards Organization

(ISO)..

2004 – 2005 Head of Board of Directors of the Jordan Investment Board (JIB).
2004 – 2005 Head of the Board of Directors of the Jordan Agency for Economic

Development (JAED).

2004 – 2005 Head of the Steering Committee for the Jordan Upgrading and Modernization

Program (JUMP).

4Emirates Towers, Level 41, Sheikh Zayed Road – P.O.: Box: 31303, Dubai, UAE – Tel.: +971 4 319 9368 – Fax: +971 4 330 3365

e-mail: info@hindawigroup.com – Website: www.hindawigroup.com

2004 – 2005 Head of the Board of Directors of the Jordan Export Promotion Corporation

(JEDCO).

1997 – 2004 Member in the Board of Directors of the Jordan Export Promotion Corporation

(JEDCO).

2004 – 2005 Head of the Board of Directors of the Jordan Industrial Estates Corporation

(JIEC).

2004 – 2005 Head of the Board of Directors of Jordan Institute for Standards and Metrology.
1997 – 2004 Member in the Board of Directors of Jordan Institute for Standards and

Metrology.

2003 – 2004 Member of the Board of Directors of the National Commission for

Industrialization.

1997 – 2004 Member of the Board of Directors of the Natural Resources Authority .
1997 – 2004 Member of the Investment Promotion Committee.
1998 – 1999 Member of the Board of Directors of the Jordan Iron and Steel Manufacturing

Company.
Main Committees::
1998 – 2001 Head of Small and Medium Sized Industries Development Committee, Amman,

Jordan.

1997 – 2001 Industrial Policy Unit of the Higher Council for Science and Technology,

Amman, Jordan.

1998 – 1999 Head of the Industrial Inputs Tax Exemptions Committee, Amman, Jordan.
1997 – 1998 Five Year Plan Committee for the Industrial and Mining Sectors 1999/2003,

Amman, Jordan.

April 1994 Jordanian Government Negotiating Team with World Bank for

Telecommunications Loans, Washington D.C., United States of America.
Sept. 1993 Integration of Science and Technology in Development Planning and

Management Process, Amman, Jordan.

July 1993 Jordanian Government Negotiating Team with European Investment Bank for

Telecommunications Loans, Luxembourg.

Main Courses attended:
November 2014 EFQM Trainers’ Accreditation Workshop (TAW) Training (Licenced EFQM

Trainer), Brussels.

5Emirates Towers, Level 41, Sheikh Zayed Road – P.O.: Box: 31303, Dubai, UAE – Tel.: +971 4 319 9368 – Fax: +971 4 330 3365

e-mail: info@hindawigroup.com – Website: www.hindawigroup.com

September 2014
March 1996

EFQM Lead Assessor Training, EFQM
ISO 9000 Assessor / Lead Assessor
Lloyds Register Quality Assurance Ltd., Birmingham, United Kingdom.

May 1997 ISO 14001 Auditor / Lead Auditor

Lloyds Register Quality Assurance Ltd., Birmingham, United Kingdom.
May 1997 Developing Quality Management System (QMS) in the Service Sector
Lloyds Register Quality Assurance Ltd., Birmingham, United Kingdom.

January 1997 ISO 14001 Appreciation

Lloyds Register Quality Assurance Ltd., Birmingham, United Kingdom.

Scholarships:
2004 Fulbright Scholorship
1994-1997 Chevening Scholarship to cover Ph.D. education at University of
Birmingham
Professional Memberships:
2014- Present
1996 – Present

HEG Member of the European Foundation for Quality Management (EFQM)
Member of the Jordan Businessmen Society.
1996 – Present Founding member for the Jordan Society for Quality.
1988 – Present Member in the Jordan Engineers Association.

Sharif Mohammed Alshurafa

Consultant & Trainer (Director of Individual Excellence Projects)

Experience

  1. 2015: Abu Dhabi Environment Authority (EAD): Assisting the candidates in preparing themselves for the distinguished employees’ category for ADAEP 2015 Distinguished Individuals categories. Assessing the all the candidates for ADAEP Categories, Final Selection for each category,
    Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
    oAchievements: EAD Achieved Awards in three categories in ADAEP 2015 including:

    • “Long-Service Dedicated Employee”: Dr. Abdullah Essa Zamzam winning in this category,
    • “Executive Director”: Dr. Shaikha Salem Al-Dhaheri winning in this category,
    • “Excellent Employee in the Administrative Supervision Field”: Dr. Humaid Ali Al-Kendi Winning in this category.
  2. 2015 – Present: Project Manager: The Government of Dubai Legal Affairs Department: Building a Quality Management System based on ISO 9000 and assisting the centre on getting the certificate. Also, assisting the candidates in preparing themselves for the distinguished employees’ category for DGEP 2016 Distinguished Individuals categories
  3. 2014 – 2015: Project Manager: Hamdan Bin Mohammed Heritage Centre HHC: Building a Quality Management System based on ISO 9000 and assisting the centre on getting the certificate.
  4. 2014 – 2015: Project Manager: FEWA Distinguished Employee Award: Developing the Award’s structure, developing the Award’s evaluation criteria & assessment process, training the assessors and the Award’s applicants, developing the documents, systems, procedures and forms to administer the Award, and administrating the whole award cycle including monitoring the assessment for all award categories.
  5. 2014 – 2015: Conducting Departmental National and International Excellence Programs including conducting the assessment for the following clients:
    • Ministry of Foreign Affairs in Abu-Dhabi (2015).
    • Emirates Nuclear Energy Corporation (ENEC) Baraka Award- First Cycle (2014).
      • Achievements: ENEC Winning the Most Distinguished Entity in the Abu-Dhabi Government in ADAEP 2015.
    • Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014- 2015).
    • Abu Dhabi Tourism Authority (TCA) Excellence Award (2014- 2015).
    • HH Sheikh Saif Excellence (UAE Deputy Prime Minister and Minister of Interior) Award (2012-2013 Cycle).
  6. 2015 – Present: Dubai Land Department: Assisting the candidates in preparing themselves for the distinguished employees’ category for DGEP 2016 Distinguished Individuals categories. Assessing the all the candidates for 2016 Categories, Final Selection for each category, Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
    • Achievements: DLD Achieved Awards in two categories in DGEP 2015 including:
      • “Creative Idea”,
      • “Innovative Leader”: HE Majida Ali Rashid, Assistant Director General Winning in this category.
  7. Training Experience with Hindawi Excellence Group (HEG) including:
    • Providing customized training courses on How to Write Submission Documents for Individuals for Abu Dhabi Award for Excellence in Government Performance Program. Hindawi Excellence Group (HEG)
    • Providing customized training courses on Excellence Specialists and Internal Excellence Assessor for Abu Dhabi Award for Excellence in Government Performance Program. Hindawi Excellence Group (HEG)
    • Providing Training Courses for Abu Dhabi Police leaders and employees. Hindawi Excellence Group (HEG)
    • Providing Training Courses for the assessors and the Award’s applicants in the following government departments internal awards:
      • FEWA Distinguished Employee Award (2014).
      • Emirates Nuclear Energy Corporation (ENEC) Barakah Award- First Cycle (2014).
      • Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014 – 2015).
      • Abu Dhabi Tourism Authority (TCA) Excellence Award (2014 – 2015).
      • Dubai Land Department 2015.
      • Dubai Culture 2015.
  8. Team Leader in The Commander of Dubai Police Excellence Award for distinguished Employee category- cycle (2018).
  9. Team Leader in Dubai Electricity & Water Authority (DEWA) Internal Award for distinguished Employee category- cycle (2017).
  10. Lead Assessor in Al Dana Excellence Award, 2nd Category Award – “individual category”, Environment Agency – Abu Dhabi – First Cycle (2014/2015).
  11. Assessor in Abu-Dhabi Award for Excellence in Government Performance for the category of the Distinguished Entity in Electronic Applications- cycle (2012/2013).
  12. Lead Assessor in the Minister of Interior Excellence Award for Government Communication category- cycle (2012/2013).
  13. Lead Assessor in the Minister of Interior Excellence Award for Electronic services category- cycle (2012/2013).
  14. Assessor in the Minister of Interior Excellence Award for distinguished Government Employee category- cycle (2012/2013).
  15. Supervised & preparation of the registration files for more than 18 winners in different awards

Education & Professional Certificates

  • B.Sc. Degree in Business Administration
  • Preparing for master degree in Business Operational Excellence
  • Certified International Trainer. (TAW) EFQM 2015
  • European Excellence Assessor 2013, European Foundation for Quality Management (EFQM), 2012.
  • European Excellence Assessor 2010, European Foundation for Quality Management (EFQM), 2010.
  • Business Analysis Certificate Program – Transition TECH, 2010
  • European Excellence Assessor 2003, European Foundation for Quality Management (EFQM),
  • Certified International Trainer. (TAW) EFQM 2015
  • NLP Certified Trainer
  • ( FAIHQ) Fellowship American Institute for Healthcare Quality
  • lead auditor ISO 9001
  • Quality Assurance Certified Verifier.
  • Staff Training Programs Designer/ Return on Investment (ROI)
  • Human Resources Management Certified Councilor.

Eng. Jumanah A. Al-Dmour

Institutional Excellence Consultant

Education:

  • Masters of Science (M.Sc.) Engineering Management/ Computer Engineering American University of Sharjah (AUS) Sharjah, United Arab Emirates. Accumulated Average 3.6/4 (Excellent) (Jan. 2011 – Jan. 2013}
  • Bachelor of Science (B.Sc.) Computer Engineering. Mu’tah University Al-Karak, The Hashemite Kingdom of Jordan.(Sep. 2003 – Jan 2008)
  • Secondary School Certificate Dubai, United Arab Emirates. Accumulated Average 96/100 (Excellent) (Sep. 2002 – June 2003)

Certificates:

  • 2015
    • EFQM Validator (EFQM Validator Training), European Authority for Quality Management (EFQM).
    • EFQM Licensed Trainer (Training Accreditation Workshop – TAW), European Authority for Quality Management (EFQM)..
    • Leadership for Excellence (L4E), European Authority for Quality Management (EFQM).
  • 2014 Journey to Excellence (J2E), European Authority for Quality Management (EFQM)..
  • 2013 Internal Assessor Training (IAT), European Authority for Quality Management (EFQM) (DGEP), the Executive Council.
  • 2010
    • PI Middle East: First Members Meeting – ProfiBus, ProfiNet, Dubai, UAE, 2010.
    • Programmable Logic Controller (PLC) Workshop – Architecture, Programming and Interface – AUS, 2010.
    • Smart Grid Visioning Workshop, By General Electric International, 2010.
    • Cisco Certificate Network Associate (CCNA) Certificate, 2010.

Experience:

2014 – Present : Hindawi Excellence Group , Institutional Excellence Consultant

  • 2016 – Present: Abu Dhabi National Exhibition Company (ADNEC): Project Manager, Assisting the Company in preparing themselves for the:
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation).
    • Assisting ADNEC in preparing themselves for ADAEP Institutional Excellence Categories (Submission preparation, and preparing, reviewing, improving draft submission for all categories, and conducting mock assessment)
    • Corporate Strategy and Specialized Strategies Development
    • Internal Award Development and Implementation.
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation).
    • Individuals’ preparation for their participation in ADAEP Executive Council Chairman Medals.
  • 2015 – 2017: Abu Dhabi Environment Authority (EAD):
    • Specialized Strategies Development
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation)
    • Individuals’ preparation for their participation in ADAEP Executive Council Chairman Medals
  • 2016 – 2017: Dubai Airports (DA):
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation)
    • Individuals’ preparation for their participation in DGEP Medals
  • 2014 – 2017: Department of Economic Development (DED):
    • Specialized Strategies Development
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation).
    • Individuals’ preparation for their participation in DGEP Medals
  • 2015 – 2017: The Government of Dubai Legal Affairs Department (LAD):
    • Individuals’ preparation for their participation in DGEP Medals
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation)
  • 2014 – 2016: Dubai Land Department (DLD):
    • Specialized Strategies Development
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation)
    • Individuals’ preparation for their participation in DGEP Medals
  • 2014 – 2016: Dubai Land Department (DLD):
    • Specialized Strategies Development
    • Comprehensive Excellence Program (Excellence Methodologies and Results Development & Implementation)
    • Individuals’ preparation for their participation in DGEP Medals
  • 2015 – 2016: Dubai Health Authority: Project Manager, Assisting the Authority in preparing themselves for the:
    • The E-Government Excellence Award for DGEP 2015-2016,
    • Technological Resources Criteria in the DGEP 2015-2016 Excellence Model,
    • Distinguished Technical Project.
  • 2014 – 2015: Conducting Departmental Excellence Awards Development & Assessment for the following clients: 
    • Emirates Nuclear Energy Corporation (ENEC) Baraka Award- First Cycle (2014).
    • Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014- 2015).
    • Abu Dhabi Tourism Authority (TCA) Excellence Award (2014- 2015).
    • Federal Electricity and Water Authority (FEWA) Distinguished Employee Award 2014.
  • 2014 – 2015: Conducting Departmental Internal Excellence Assessment for the following clients: 
    • Department of Economic Development in Dubai (DED),
    • Dubai Culture (DC),
    • Federal Electricity and Water Authority (FEWA),
    • Abu Dhabi Environment Authority (EAD).
  • Providing Excellence & Specialized Strategies Training Courses for the following government departments:
    • Department of Economic Development in Dubai (DED),
    • Dubai Land Department 2015,

Other Experience

  • 2012 – 2014: Department of Economic Development in Dubai (DED): IT Governance Specialist.
    • Responsible for developing and overseeing the implementation of DED IT Strategy,
    • Main Counter-part for the ISO 27001 Project Implementation,
    • Excellence Coordinator at IT Department. Responsible for preparing DGEP E-Government Excellence Award, Technological Resources Criteria in the DGEP Excellence Model, Dubai Model Categories,
    • Developing & monitoring the implementation of Corporate IT Policies,
    • Main Coordinator for the GITEX Exhibition.
  • 2010 – 2014: American University of Sharjah (AUS): Teaching Assistant.
  • 2009 – 2010: Department of Economic Development in Dubai (DED): HR Coordinator.
    • Assisted in Developing and Overseeing the Implementation of HR Policies and Methodologies.

References

Available Upon Request

Ahmad Ali Al Zbeidat

Excellence Consultant – Hindawi Excellence Group

Function & Specialization:

  • Institutional Excellence Awards. o EFQM Excellence Model. o Gov. Excellence Model 4th 
  • Generation. o Service Improvement Model (7- Stars). 

Education & Certificates:

  • Bachelor of Science in Industrial Engineering, J.U.S.T, Jordan. o EFQM Internal Assessor. o Performance Management & KPI’s 
  • Professional. o Internal Auditor IMS ISO 9001, 14001, 45001. 

Summary:

Results-focused and detail-oriented Industrial Engineer with hands-on experience in Organizational Excellence & managing QA/QC operations. Demonstrated expertise in identifying required improvements as well as proposed changes with an aim to achieve continuous process improvement. Proven record of delivering effective & efficient results by maintaining sustainable excellence, quality framework and supporting in the implementation of improvement programmes. 

Background & Industry Experience: 

Conducting Assessment & Preparing Feedback reports for the Individual Excellence Awards in Dubai Police (DP) based on General Commander of DP Award for Excellence. 

Conducting Assessment & Preparing Feedback reports for the Individual Excellence Awards in Abu Dhabi Food Control Authority (ADFCA) and the Environment Agency Abu Dhabi (EAAD) based on ADAEP Individual Award Criteria. 

Preparing Gap Analysis Study for the Ministry of Economy (MOE) according to the Government Excellence Model “4th Generation” and Mohammed bin Rashid Government Excellence Award 5th Cycle 2018. 

Participate in the assessment of the Capabilities based on Effectiveness, Efficiency and Learning & Development for (MOE). 

Participate in the assessment of the Achievement & Results based on Comprehensiveness & Usability, Achievement of Results, and Performance Improvement & Leading Position for (MOE). 

Comprehensive development of the operational and strategic Key Performance Indicators (KPI’s) of Abu Dhabi Housing Authority (ADHA). 

Alignment the KPI’s of ADHA with Abu Dhabi Plan 2030. 

Conducting internal auditing on ISO 9001:2008, QMS certifications, and ISO 14001 and OHSAS systems for Abu Dhabi Police GHQ.. 

Measuring & controlling Excellence KPI’s for ADAEP in Abu Dhabi Police GHQ. 5th Cycle 2015 based on EFQM Model.

Engr. Lutfi Tawfiq Istaitia

Corporate and Individual Excellence Consultant

Experience

  • Coaching and offering consultancy for 8 winners of Dubai Government Excellence Program (DGEP) and Mohammed Bin Rashid Government Excellence Award.
  • Project Manager of over 5 successful internal excellence awards for leading local and federal governmental departments in which over 800 candidates were assessed.
  • Managing over 180 projects of electronic, telephonic and field surveys and mystery shopping studies for over 35 governmental departments.
  • Qualifying National Archives to be one of the only 4 organizations in the UAE accredited with 5 stars ‘Recognized for Excellence R4E’ certificate.
  • Qualifying Abu Dhabi University Knowledge Group to win CSR Arabia Award.
  • Building Abu Dhabi University Knowledge Group capacity to get Registered Training Provider (RTP) status, the highest recognition status from Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET) and National Qualifications Authority (NQA).
  • Qualifying Dubai Statistics Center to win DGEP Award in its first participation. And to sustain winning ‘Happiest Work Environment’ over all Dubai Government Departments for 5 years in a row.
  • Qualifying Dubai Statistics Center to become the world’s first statistical department certified with ISO 9001, ISO 14001 and ISO 27001.

Education & Professional Certificates

Lutfi has a post graduate degree in Quality Management. He is an EFQM Assessor, ISO 9001 and 27001 Lead Auditor, Trainer of Trainers, Certified Feasibility Studies Expert and Statistical Sampling Specialist

Farah Kamal Al-Assal

Excellence Consultant .

Key Competencies 

  • Excellence Award Advisory and Assessment
  • HR Consultancy
  • Organizational Development & Restructuring
  • Business Advisory
  • Project Management
  • HR Policies and Procedures
  • Strategic Planning

Professional Profile:

  • Road and Transport Authority RTA- Dubai, through Hindawi Excellence Group, Full Time Excellence Consultant at the RTA Dubai, November 2018 – Present, 

Main Tasks:

Handling DGEP administrative award categories at the RTA – Dubai, Including:

  • Conducting gap assessments, 
  • Developing excellence methodologies, 
  • Project management and services improvement,
  • Developing and providing training workshops and awareness sessions for related DGEP Criteria
  • Preparing excellence awards’ submission documents 
  • Conducting mock assessments

Main Tasks:

  • Developing strategic & Business plans;
  • Conducting Feasibility Studies
  • Conducting Market Studies, field researches & surveying
  • Developing Monitoring & Evaluation Systems;
  • Developing Human Resources System 
  • Developing Organizational and Functional Structure
  • Developing comprehensive Job descriptions and functional Statements
  • Developing Grading system and Salary scales, 
  • Projects management & planning

Senior Business Advisor, November 2014 – September 2015

Main Tasks:

  • Developing strategic & Business plans;
  • Conducting Feasibility Studies
  • Conducting Market Studies, field researches & surveying
  • Developing Monitoring & Evaluation Systems;
  • Developing Human Resources System 
  • Projects management & planning
  • Internal audit and compliance 

5 Abu – Ghazaleh & Co. consulting (TAG-Consultants) –  www.agcon.com 

Member of Talal Abu Ghazaleh organization (TAGorg)

Senior Consultant,  Feb, 2008 –  November 2014

Main Tasks:

  • Developing strategic & Business plans for different forms of organizations;
  • Conducting Market Studies, field researches & surveying;
  • Conducting Feasibility Studies;
  • Developing Human Resources System;
  • Developing Organizational and Functional Structure;
  • Developing Job descriptions and functional Statements;
  • Developing Grading system and Salary scales;
  • Developing Monitoring & Evaluation Systems;

Assessor/ Consultant on Excellence Awards in Jordan and UAE

  • Excellence Consultant- 4G Excellence Advisory Services and Dubai Excellence  Medals – Department of Tourism and Commerce MarketingDTCM Dubai, August- September 2018
  • Excellence Consultant- 4G Excellence Advisory Services- TRA Dubai, April-July 2018
  • Assessor-  King Abdullah II Award for Excellence in Government Performance and Transparency – King Abdullah II Center for Excellence- March- April 2018
  • Assessor- Sheikh Saqr Program for Government Excellence – Feb – March 2018 
  • Employees’ Assessment – TRA Dubai– Dec 2017-Jan 2018
  • Distinguished Employee Assessment- Internal Award for Dubai Excellence Medals- DEWA – UAE – August 2017 
  • Distinguished Employee Assessment- Internal Award for Dubai Excellence Medals – DEWA – UAE – October 2017
  • 4G Organization Assessment- TRA Dubai, Internal Award- July 2017
  • Assessor – King Abdullah II Award for Excellence in Government Performance and Transparency- King Abdullah II Center for Excellence- 2016
  • Assessor – Distinguished Governmental Service Award- Assessment Program– King Abdullah II Center for Excellence -2015
    • Assessor for (4) Four Governmental Institutions on the “Distinguished Governmental Service Award” – Third Phase
  • Assessor – Distinguished Governmental Service Award- Assessment Program– King Abdullah II Center for Excellence 
    • Assessor for (4) Four Governmental Institutions on the “Distinguished Governmental Service Award” – second Phase

Education:

  • Certified EFQM Assessor, EFQM Organization, Jan 2013
  • Certified Project Management Professional (PMP), Project Management Institute (PMI) USA, July 2011
  • 2003-2007:  Bachelor Degree in Marketing, Applied Science Private University, 2007
  • 2002-2003:  General Secondary Certificate (Literary Stream), Jawharet Al-Oroba School, Amman-Jordan
  • Passed the efficiency exam of the ministry of education and ranked 22 among the whole Kingdom in the marketing major.
  • Graduation Project title: Strategic Planning of marketing activities.

Training Courses & workshops:

  1. EFQM Training Course, King Abdullah II Center for Excellence, Jan 2014
  2. Training course in “Training of Trainers (TOT)”, Talal Abu Ghazaleh & Co. Consulting– Amman, June 2011
  3. Project Management Professional PMPTraining course, Talal Abu Ghazaleh professional Training Group – Amman December 2010
  4. Training and Workshop in “Tendering”, Talal Abu Ghazaleh & Co. International- Amman, 2010
  5. Training course in “Knowledge Management”, Talal Abu Ghazaleh professional Training Group – Amman 2010
  6. Training course in “Introduction to Six Sigma”, Talal Abu Ghazaleh & Co. Consulting– Amman 2009

Eng. Qusai Farouq Almeqdadi

Digital Transformation Consultant


Summary I am a highly motivated and versatile digital strategist, story teller, seasoned professional and creative enabler. I have led teams focusing on Digital Strategy and Digital Transformation, possessing 10 years of experience with a concentration on Enterprise, Service Management, portfolio and program management, smart cities and Business Transformation and IoT and AI Architectures. Hand-on experience on all technology trends as per Gartner’s latest hype cycles. ITILv3 Expert Certified with PRINCE2 Practitioner Certified and COBIT5 Certified, Completed PMP Courses 40 PDUs and completed ISO 20000 & ISO 27000 Courses, looking forward in completing the AI New ISO standard as well, aware of all other standard. 

Certifications 

  • ITIL v3 Expert Certified 
  • COBIT5 Foundation Certified 
  • PRINCE2 Practitioner Certified 
  • Microsoft Certified Solutions Expert (MCSE) Completed 
  • MCSA Microsoft Certified Solution Associate Server 2012 Certified 
  • CCIE R&S Written Certified 
  • MCP Microsoft Certified Professional Certified 
  • CCDA Certified 
  • CCNA Security Certified 
  • CCNA R&S Certified 
  • Citrix CCA Certified 
  • PMP Courses Completed 40 PDUs Exam Pending 
  • CISA Training courses completed Exam Pending 
  • CISM Training courses completed Exam Pending 
  • CISSSP Courses Completed Exam Pending 
  • CCNP Courses Completed 
  • CCNA Voice Completed 
  • Hyper-V Courses Completed 
  • SCCM Courses Completed 
  • SCOM Courses Completed 
  • CEH Courses Completed Exam Pending 

https://www.linkedin.com/in/qusai-almeqdadi-44341136/ 

EXPERIENE 

Digital Transformation Consultant | (2018 – Present) Hindawi Excellence Group 

  • As a Digital Transformation Consultant, I am primarily responsible for providing professional advice, guidance and training to clients in a of the use of digital technologies to improve operational performance. 
  • Understand and translate customer needs into business and technology solutions and/or solutions that deliver business value quickly AND provide a pathway to platform implementation. 
  • Drive decisions and provide consultation around digital transformation, the customer digital journey, functional design and ensure technology and business solutions represent business requirements. 
  • Delivering step change in business performance by applying analytic techniques that augment/transform operational business processes, using leading IT/OT technology frameworks. 
  • Provides technical & administrative leadership to the team and also status reporting of deliverables to leadership/client. 
  • Support the opportunity pipeline for a given industry or list of identified clients. Along with account teams, Industry origination councils, leadership, and mentors, manage target identification and prioritization, priority tiers, and resources allocation 
  • Participate in engagement teams of other Experience Architects, Strategists, Designers, Analytics experts, and Technologists 
  • Leverage internal and external research, design thinking and other methods (such as value hack, disruption diagnosis, etc.), identify transformational hypotheses, anchored in key transformational themes (Platform, Channels and Services) to identify, quantify and help unlock trapped value 
  • Create a client’s transformation vision outlining the target end-state outcome, while identifying the strategic initiatives and projects needed to get there 
  • Collaborate with Strategy and Analytics colleagues to articulate value cases and transformational hypotheses 
  • Prepare compelling and creative presentations and client pitches for selected hypotheses 
  • Establish trusted client relationships, and present to client CEO and C-suite 
  • Build and guide cross-functional, multi-level teams from various Accenture capabilities as they successfully deliver business outcomes and takeover ongoing ownership of the initiative 
  • Serve as primary consultant for senior management and as the internal/external spokesperson related to digital capabilities and options available. 
  • Influence the development of objectives and long-range goals related to the application of technologies to enhance clinical trial design, speed, adherence, and effectiveness. 
  • Manage a portfolio of digital capabilities and systematically prioritize the opportunities 
  • Lead cost/benefit analysis assessments for various technology options. 
  • Identify, select, and partner with external suppliers and contract manufacturers to enhance digital capabilities; lead projects to bring these capabilities on board. 
  • Develop framework for effectively identifying trial candidates and matching the appropriate technology options. 

Head of IT Operations / Acting IT Director | (2017 – 2018) Digital Transformation SAAED for Traffic Systems 

  • Focused on overall digital growth strategy for the company. 
  • Creates and sets the complete strategy for the IT and align it with the business strategy to deliver a digital strategy 
  • Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility. 
  • Deliver strategy, manage client and vendor relations, employee engagement and B2B Programs. Sets the mission and vision of the IT organization to foster business-oriented culture and mindset. 

https://www.linkedin.com/in/qusai-almeqdadi-44341136/ 

  • Part of the Board of Directors committee, leading the technical committee, and part of the tender committee at SAAED. 
  • Develop recommendations as to how the business and IT teams can constantly improve their Data Governance and Data Quality practice. 
  • Work independently, or as part of a team, to design and develop Big Data solutions. 
  • Leads the development of the IT strategy and roadmap; ensures its integration with the enterprise’s strategic planning process, and the resulting business strategy and plans. 
  • Acts as a trusted advisor and builds and maintains relationships with other C-level executives and business unit leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and can respond with agility to changing business priorities. 
  • Plans the yearly budget for IT department as well as creating a people/employee’s strategy for the IT department in alignment with the senior management and strategy. 
  • Managing portfolio management for the IT entity in the company and a vocal point of contact for all IT Projects, including creating business cases, and developing standards. 
  • Responsible for seeing the overall architecture of business applications and creating roadmaps for integrating all of them and automating all company’s procedures and processes. 
  • Create opportunities for team collaboration and ensure proper communication is driven throughout the department and the rest of the organization. 
  • Worked closely with executive VPs from Gartner on smart buildings and smart cities. 
  • Coordinate negotiation, selection, management, scope of work and SLA of IT Operations vendors & service providers. 
  • In charge of creating principles and strategic initiatives for sustainability management. 
  • Ensure proper IT Operations policies and controls are implemented, documented and audited. 
  • Work closely with the Project Management Office to ensure successful execution of IT Operations. 
  • Partner with other IT leaders and business executives to set IT priorities and manage overall IT services & operations. 
  • Understand business model and ensure network and IT operations processes are delivered appropriately to a global user base with the highest levels of service delivery. 
  • Manage data center and infrastructure resources including integration between corporate resources and operational systems housed in various public, private and cloud-based data centers, and provide recommendations based on industry best practices for cloud and internal hosted data centers. 
  • Responsible for hiring top talents in the market in the company, taking part in the interview process. 
  • Manage vendor performance and ongoing integration across multiple systems and providers. 
  • Conducting on going GAP analysis to keep the operations running in alignment with the strategy. Senior IT Strategy Planning Specialist | (2016 – 2017) SAAED for Traffic Systems 
  • Participated in Developing IT Strategic Plan. 
  • IT Risk Management Development. 
  • Developed IT Business Continuity Plan. 
  • Developed IT Disaster Recovery Plan. 
  • Proposing IT KPIs and Mechanism to monitor IT Performance. 
  • Developed IT Service Management Procedures. 
  • Defined IT Service Level Agreements with Users. 
  • Defined IT Service Operation Agreements. 
  • Measuring user’s satisfaction and participated in enhancing IT Services to Increase the level of user satisfaction. 
  • Reviewing efficiency of Application and Infrastructure and Developing Capacity Management Plan. 
  • Participated in establishing Strategic Relationship with Vendors and Suppliers to Enhance IT Service. 

https://www.linkedin.com/in/qusai-almeqdadi-44341136/ 

Systems & Projects Engineer | (2015 – 2016) Tadweer CAP 

  • Developing and Implementing IT Policies and Procedures. 
  • Involved in Enhancing IT Services by creating best Practice Procedures and Policies. 
  • Responsible for the daily task of projects in the organization 
  • Working on SLAs with the Users and Customers, to achieve highest level of Satisfaction. 
  • Involved in creating best practices for Application and Infrastructure Management. 
  • Organizing projects and people working on Projects 
  • Developing and Suggesting IT KPIs new techniques for monitoring IT overall Performance. 
  • Developing IT Plans such as Strategic Plans, Disaster Recovery Plans. 

Systems Engineer L2/ IT Operations Global Centre 24/7 | (2013 – 2015) Etihad Airways 

  • Managed user accounts, groups, print queues and controlling access rights using Active Directory. 
  • Designing, enhancing and implementing Systems across Etihad’s Network including Defining. 
  • Measuring, assessing and documenting information about Data Centers and Networks aligned to Organization’s Policies and Business Requirements. 
  • Managed Etihad Airways environment Servers Clusters with all features and functions to Host Production Core Business Application and all Organization’s Production Systems and Applications. IT Support & Networks Engineer | (2012 – 2013) Ministry of Finance 
  • Managed and Administered all MOF Networks and Data Centre. 
  • Administrated MS Exchange Server 2010 environment & backup operations. 
  • Planned, Managed and Implemented Active Directory 2008 domain Controllers. 
  • Ensure all Operating System & Security System are patched & Up to date with all the Security Patches & Updates according to the Organization’s Policies and Patching Possess using SCCM, SCOM and SCSM. IT Support Engineer | (2011 – 2012) MDS Computers 
  • Provided technical support, including identifying problem incidents with their subsequent resolutions. 
  • Supervised and performed installation of new IT network equipment and system software. 
  • Administered creation of IT accounts and computer systems and offered support. 
  • Updated management on a regular basis through reports and presentations and via email. 
  • Maintained company peripheral network devices regularly, including printers and scanners. 

IT Technician & Trainer | (2009 – 2011) CTS Jordan 

  • Provided technical support for hardware/software configurations and applications. 
  • Administered and supported local/LAN printers. 
  • Training courses provided for fresh College Student on Cisco & Microsoft Products. 
  • Administration of a local Site to publish and distribute updates and materials in regards of the training sessions provided to the Students on daily basis. 
  • Involved in the rollout of software updates and patches. 

https://www.linkedin.com/in/qusai-almeqdadi-44341136/ 

Areas of Expertise 

  • Executive Level Organization and Management – Create, manage and collaborate with executives to successfully bridge different parts of the business and IT organization to achieve successful results 
  • Leadership & Organizational Change – Asses the role of leadership in dealing with culture and help facilitate and lead the roadmap that effectively leads to positive change within the organization. 
  • Business Transformation – Facilitate change driven by mapping business intent to technology capabilities through the assessment of customers, strategies and compliance/regulatory/governance requirements within the cultural framework of an organization. 
  • Developing Strategic Partnerships – Create strategic partnerships from within the organization as well as with vendors to achieve positive business and IT results for their best capabilities and assistance 
  • Financial Management, Expense Control – Manage fiscal responsibilities to balance the needs of the business, technologies and requirements that are measurable to achieve financial success 
  • Technology and Innovation Analysis – Analyze current business objectives and capabilities using proven tools architectural blueprinting tools; then create and lead strategic vision that leverages new and existing technologies through innovative use of implementable in-house or commercially available solutions. PROJECTS 
  • Digital Transformation & Automation 
  • Building Digital Strategy 
  • ISO 2000 Implementation 
  • IT Service management implementation as per ITIL Framework 
  • Governance framework Implementation COBIT5 
  • ITSM Implementation Project for ServiceNow 
  • CRM Customer Relationship Management Dynamics 365 Implementation 
  • Time Attendance system management 
  • Upgrading AX Dynamics 2009 to AX Dynamics 2012 
  • EPM Employee performance management Implementation 
  • CPM Corporate performance management Implementation 
  • BPA Business process automation 
  • Infrastructure Revamp 
  • QMS Centralization 
  • IoT Enablement Project 

EDUCATION Yarmouk University Jordan Bachelor’s in Computer Engineering/ Electrical Engineering 2005 – 2010 Al Sanawber High School UAE American System SAT 2003 – 2005 

  • References Available upon Request

Abdulnasser M. Ahmad Rababah

Principal Advisor, Institutional Transformation and Excellence

EXPERIENCE

Assessment Experience:

  • King Abdullah II Excellence Award (Jordan),
  • Ministry of Interior Excellence Award (UAE),

Consulting experience (UAE)

  • Conducting first assessment (Gap analysis) based on the EFQM 2010 Excellence Model.
  • Conducting awareness session on the EFQM Excellence Model and RADAR for the taskforces.
  • Developing Improvement actions based on the findings from the field assessment.
  • Monitoring and reviewing the achievement of the objectives for the improvement actions.
  • Providing all missing procedures and criteria requirements.
  • Conducting second assessment to review the improvement actions and to develop improvement actions for the vital few findings.
  • Preparing the Submission report and supporting report for the Excellence award.
  • Conducting final training course for the Leaders of the taskforces

Working Experience:

Nov. 2006 – Present

Insurance COMMISSION JORDAN 

Head of Strategic Planning & Institutional Development Division

  • Responsible for Strategic Planning and budgeting, monitoring developments, defined and Implement the analysis framework that led to deliver the insurance Commission strategic plan approved by the board of directors detailing major target expansion services, capital management plan and recommended implementation initiatives.
  • Supervise the IC Annual Plan formulation (Budget, Resources, Breakdown structure…)
  • Supervise the IC Risk Management Plan, formulation implementation and  Evaluation)
  • Supervise the Evaluation & Monitoring system assessment for the IC Annual plan & Institutional Goals Objectives.
  • Assessment for the IC Annual plan & Institutional Goals Objectives.
  • Head of Excellence team Committee – King Abdullah II Excellence Award.
  • Head of CSR Committee
  • Head of Complaints and Suggestions Committee.
  • Member of Incentives and Rewards Committee.
  • Following up the main economic indicators of Jordan economy (GDB growth, inflation, International Trade and Amman stock exchange)
  • Analyzing and study challenges that face a certain sector in Jordan especially the insurance sector.
  • Supervise the Insurance Commission Annual Report Production,

Aug. 2005 – Oct. 2006

Aqaba Special Economic Zone Authority

  • Administration and Web Marketing -Aqaba Tourism Department..
    • Project Manager for the Aqaba (Tourism Website, e-Marketing Strategy, MMCD).
    • E-marketing officer to maximize the effectiveness of a new Aqaba tourism website as marketing tool.

Oct. 2000 – Aug. 2005

AC Nielsen for Market Research

AC Nielsen for Market Research Amman-Jordan. It is multinational company, the head management for Middle east sector located in Cyprus This company is specialist in Market Research, where it has full team of collection, data analysis and services clients Some of the major clients for this company are Pepsi Intl, Coca Intl, Beirsdorf, Procter&Gample, Unilever, Henkel, Sultan Centre-Safeway, Carrefour, Cozmo, Spinner’s, Monoprix

  • Supervisor of data analysis of the Gulf Countries (Kuwait, Qatar, Oman and Bahrain) Department..
    • Statistical data analysis.
    • Planning & schedules the work.
    • Analyze the weakness & the success points in the clients’ distribution & production.
    • Analyze the market for Gulf countries and compare it with Jordan and other gulf countries.
    • Prepare market studies for potential, using the data to helping for strategic decision and Market developments, Market Penetration, Product development.

Sep. 1995 – Oct. 2000

Jordan Meteorology Department

  – Forecasting Division by using statistical data.

Jan. 1998 – Jun. 1999

Almawadid Securities Company                                              

  Sultanate Of Oman

  – Broker Division & prepare the analytical statistical economical reports.

1993 – 1995

EDUCATION

June 2005        Arab Academy for Banking & Financial Science for Higher Education                

                        Master of Information System.

June 1992        Yarmouk University                                                                                                          

                        B.Sc. of Statistics

SKILLS AND ACTIVITIES

  • Excellent in both languages; Arabic and English.
  • High flexibility.
  • Team Work Building.
  • Strategic Thinking and Data Analysis.
  • Excellent and verbal communication skills.
  • Strong organizational and Conflict Management skills.

MAIN COURCES AND WORKSHOPS

  1. Sixth Arab HR Conference ,HR Metrics-measuring performance towards strategic achievement, 11-14/4/2012, Reference for Consultation & business developments
  • Measuring the intangible in HRM Workshop, 13/4/2012
  • Measuring the HR efficiency and effectiveness Using HR Metrics Workshop , 14/4/2012
  1. Specialized training course to King Abdullah II Award for Excellence for the Sixth session 2010/2011, King Abdullah II Center for Excellence 3-4/4/2012
  2. Professional Insurance certificate– Bahrain Institute for Banking and finance ,31-1-2012,
  • Legal Aspect Of Insurance,
  • Awards in general insurance,
  • Insurance business and finance,
  • Motor insurance
  • Reinsurance
  1. Administrative Leader -National Institute for Training-Jordan 13/11 to 8/12/2011
  2. ApprovedLead Assessor EFQM” For King Abdullah II awards For excellence (2010/2011), King Abdullah II Center for Excellence, Mar 2011
  3. Measuring the excellence performance indicator, Excellence Inc, 19-21/10/2010.
  4. Award in General Insurance, CII, THE CHARTERED INSURANCE INSTITUTE ,5/8/2010
  5. Approved MentorsEFQM  Program For King Abdullah II award For excellence in Government performance and Transparency Fifth Cycle (2010/2011), King Abdullah II Center for Excellence,3-5/5/2010 & 17/5/2010

The course Include the following Subjects:

  • The Mentoring Value Chain
  • Fundamental Concepts of Excellence
  • The Mentoring Process
  • Organizational Diagnosis
  • Action Planning
  • Monitoring
  • Report Writing
  • Pre and Post assessment Planning
  • Core Mentoring Skills
    • Communication & Facilitation
    • Coaching & Feedback
    • Change Management
    • Team Leading
  1. Specialized training course to King Abdullah II Award for Excellence for the fifth session 2010/2011, King Abdullah II Center for Excellence 18-20/4/2010.
  2. Corporate Social Responsibility Workshop, 20-22/10/2009, Excellence, Inc.
  3. Transfer the appraisal Report to plan, King Abdullah II for excellence “, Amman 30/9-1/10/2008
  4. Corporate Social Responsibility Conference, 28/4/2009, Excellence, Inc.
  5. Strategic Planning Through Balance Scorecard,22-25/2/2009,Charter Consult, Amman-Jordan.
  6. Microsoft Solutions for Business Intelligence and Performance Management, How to Go From Data to Decisions, 5/2/2008 Microsoft Tech, Amman-Jordan
  7. Statistical Analysis Using SPSS Package, Global Center For Training and Consulting, Amman 18-22/1/2009.
  8. Positive Thinking, Amman, 21-24/7/2008 Organized by Better Business.
  • Determine Goals
  • Emotional mentality
  • Effective Communications
  1. Workshop Combination Between Private and Public Sector, Jordan Organized by Arab Organization For Administration Development & Yarmouk Univesity,8-10/7/2008.
  2. Training Course for “King Abdullah II Center for excellence public “, Amman 3-4/6/2008.
  3. Advance Professional Insurance Diploma, Bahrain Institute for Banking and finance, Mar 2008 to July 2008, Including 5 courses:
  • Liability Insurance.
  • Marine Insurance.
  • Legal Insurance
  • Engineering Insurance.
  1. First Arab Conference On Sustain Competitiveness in the Public Sector Enterprises and Private Sector, Amman –Jordan  Organized by Arab Organization For Administration Development,12-14/2/2008, Which include the following Subjects:
  • Management Strategy and Management Excellence
  • Psychology and strategic planning
  • Knowledge management and information technology and its role in the perpetuation of Excellence
  • Total quality management in the events of creativity
  • Jordanian experience in innovation and excellence (King Abdullah II Award for excellence in public and private sectors)
  1. Social Insurance Diploma, Organized by Muhanna Foundation, Module 1,3 from 24/2-6/3/2008 Bahrain. Module 2,4 3-13/11/2008 Lebanon, which is include the following Subjects:
  • Organizational Structure and corporate governance
  • Main Operational Functions
  • IT Solutions & Systems In Social Security Organizations
  • Strategic Planning
  • Measurement & Management of Administration Performance
  • Financing of Social Insurance Schemes
  • Insurance Investment & Traditional Investment Vehicles
  • Asset Allocation.
  • Alternative Investment Strategies & Derivative Products
  • Structured Investments (ALM Approach) & Islamic Investments
  1. The First Arab Statistical Conference Organized by Arab Institute for training and research in statistics, Amman 12-13/11/2007.
  2. Project Management, Training Course, Organized by Reference for Consultation & business developments, Amman 22-25-Oct-2007.

Covered the following key topic:

  • Leader Ship.
  • Communication Skills.
  • Time Managements.
  • Different Software of the project Managements.
  1. Professional Insurance Diploma, Organized by Bahrain Institute for Banking and finance, 06 May 2007 to 13 Sep 2007, Including 5 courses:
  • Introduction to Insurance.
  • Motor Insurance.
  • Claims Workshops.
  • Fire and Loss Profit insurance.
  • Miscellaneous Accident Insurance.
  1. 1st Mena CEO Insurance Summit, Strategic & operational Focus on Growth & profitability, Amman 17-19 June 2007.
  2. 11th Regional Pension of Social Insurance Conference, The Muhanna Foundation Amman, 29-31 May 2007.
  3. Workshop on Market Definition and Market Analysis, Ministry of Industry  and Trade in association with Ministry on Industry in Germany, Amman 22-23 May 2007.
  4. 6th Regional Seminar on Risk Assessment, Management and control, “Jordan Insurance Commission, Financial Stability Institute (FSI) and International Association of Insurance Supervisors”, Dead Sea 23-25 April 2007.
  5. Front Page: STS, Amman 11-15 March 2007
  6. “Applications and Provisions of the Insurance Contractor for Judicial Corp” 28-30 Nov 2006
  7. E-Marketing Course, EJABI (EruoJoranian Business Institute) Empowering Mangers, 22-25 Jan 2006. Amman-Jordan

Covered the following key topic:

  • The e-marketing Mix.
  • Measuring the effectiveness of e-marketing (method and software)
  • Integrate e-marketing into the company’s marketing strategies
  1. e-Government :RSS (Royal scientific Society ) 9-13April 2005
  2. Time Managements: Better Business & Aseza (Aqaba May-2006)
  3. ISO 9001: 2000 Awareness Seminar, USAID through AZEM Oct 2005 Aqaba-Jordan
  4. Organized by Arab Academy for Banking and Financial Science/ 2003-2005, Advanced course for the master degree:
  • Strategic Managements ,
  • Projects Managements,
  • Information System Management,
  • Software Engineering ,
  • e-business,
  • Java,
  • Advance Distribution database,
  • Advance Network,
  • Data Structuring,
  • Advanced Operating  System,
  • System Analysis,
  • Artificial Intelligence.
  1. Organized by Harvard University Extension School, Public Administration and Civil Service Management Program, Jan 2002. The Program contains:
  • Planning,
  • Negotiating,
  • Team Work Spirit,
  • Leading,
  • Managing the Objectives.
  1. Portfolio Management –Oman Muscat 1998.
  2. Organized by Amman International Center

Computer Courses: DOS, Windows, WinWord, Excel, FoxPro 1st Oct 1996 to 30th Dec 1996.

  1. Organized by Jordan Meteorology Department
  • Observation Courses, 12th Sep 1995 to 15th Dec 1995.
  • Forecasting Courses, 15th Jan 1996 to 15th Oct 1996.

AWARDS

  • Candidate for the Distinguished Government Employee Award King Abdullah II Award for Excellence for the fifth session 2010/2011, Insurance Commission
  • Best Employee for the Third Quarter 2008, Insurance Commission.
  • Best Employee Certificate for the year 2004 ACNielsen-Jordan for Market Research.
  • Best Employee Certificate for the year 2001, ACNielsen-Jordan for Market Research.

Mohammad Yacoub

Experience

Customer experience management and service excellence expert with wide range of development projects within Private and Government sectors, Including technology transformation projects and Startup projects. Participating into successful awards within both UAE Federal Government, and Local Governments such as; Global stars rating system for service with multiple 5 stars ranking, Achieving best customer happiness ratings, and leading entity at Shaikh Saqr Excellence program.

Formerly heading Customer service departments in various multinational worldwide organization such as; Virgin Mobile, Orange Mobile, Metlife Alico and Qtel. 

خبير إدارة تجربة المتعاملين والتميز في الخدمة، بتجربة واسعة في إدارة مشاريع في القطاعين الخاص والحكومي، وبما يشمل مشاريع تتعلق بالتحول الالكتروني ةالذكي، ومشاريع إطلاق الشركات الناشئة. شارك في العديد من مشاريع التميز الحكومي في دولة الإمارات العربية المتحدة مساهما في تحقيق النجاحات بالجوائز على المتوى الحكومة الاتحداية والحكومات المحلية مثل تحقيق تصنيف 5 نجوم في نظام النجوم العالمي لتصنيف الخدمات على صعيد الحكومة الاتحادية والحكومات المحلية في عدة مؤسسات، وتحقيق تصنيف لأفضل جهة في مجال إسعاد المتعاملين، والجهة الرا ئدة في بنامج الشيخ صقر للتميز الحكومي في عدة دورات.

Education & Professional Certificates

BS.c of Horticulture and plan immunity – University of Jordan 2003

درجة البكالوريوس في الانتاج النباتي ووقاية النبات – الجامعة الأردنية 2003

Yazan Al Khudairi

Director of Destination Development and Promotion Directorate at the Sharjah Commerce and Tourism Development Authority. 

Yazan holds an MBA degree from the UK with more than 15 years of professional experience managing, implementing and designing marketing initiatives including 9 years of experience with high-level strategic tourism marketing to enhance the tourism sector in Jordan and Sharjah. Having served as the Director of Marketing for the Jordan Tourism Board and the Tourism Attaché of Jordan in the UAE, Yazan currently holds the position of Director of Destination Development and Promotion Directorate at SCTDA. 

Education 

  • MBA, Business Administration, Edinburgh Business School, Heriot-Watt University, Scotland, United Kingdom BA, Business Administration, University of Jordan, Amman, Jordan 

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