Dr. Ahmad Thougan Hindawi
Chairman and CEO of Hindawi Excellence Group (HEG)
Experience
Former Minister of Industry and Trade of Jordan and former Director General of Jordan’s Standards and Metrology Institution both winners of King Abdullah II Award of Government Excellence in 2003 and 2005 consecutively. Head of the Board of Assessors, assessor, senior consultant for several Arab excellence award programs including Dubai Government Excellence Program (DGEP), Sheikh Khalifah Excellence Award, Minister of Interior Excellence Award, King Abdullah II Award for Excellence and Egypt Excellence Award. Under his leadership, HEG, under Dr. Hindawi’s Leadership, restructured more than 60 organizations in the UAE and the region over the past 13 years institutionalizing the culture of excellence within such organizations. Head and member of the Boards of Directors for several economic and industrial organizations in the Arab world. Jordan’s candidate for the position of Director General of the World Trade Organization (WTO) in 2013.
Education & Professional Certificates
Dr. Hindawi has completed the Senior Executive Leadership Training Program at Harvard Business School in 2018, he has a Ph.D. in Manufacturing and Mechanical Engineering/ Industrial Management from the University of Birmingham in the UK in 1998, a MSC Industrial Engineering from the University of Jordan in 1994, a BSC in Aeronautical & Astronautical Engineering from Purdue University in the USA in 1988, He is an EFQM certified assessor and trainer.
Publications
- Several books and publications including “Future Foresight” and “A Country’s Revelations”
- Several economic, performance excellence and political research and articles including: “After the Pandemic: Sustaining Development”, “Ease of Doing Business: A Benchmarking Analysis Between the Hashemite Kingdom of Jordan and the United Arab Emirates”, “Jordan’s Economic Maturity: The Model and Road Map”, and many others.
Sharif Mohammed Alshurafa
Consultant & Trainer (Director of Individual Excellence Projects)
Experience
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- 2015: Abu Dhabi Environment Authority (EAD): Assisting the candidates in preparing themselves for the distinguished employees’ category for ADAEP 2015 Distinguished Individuals categories. Assessing the all the candidates for ADAEP Categories, Final Selection for each category, Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
- Achievements: EAD Achieved Awards in three categories in ADAEP 2015 including:
- “Long-Service Dedicated Employee”: Dr. Abdullah Essa Zamzam winning in this category,
- “Executive Director”: Dr. Shaikha Salem Al-Dhaheri winning in this category,
- “Excellent Employee in the Administrative Supervision Field”: Dr. Humaid Ali Al-Kendi Winning in this category.
- 2015 – Present: Project Manager: The Government of Dubai Legal Affairs Department: Building a Quality Management System based on ISO 9000 and assisting the centre on getting the certificate. Also, assisting the candidates in preparing themselves for the distinguished employees’ category for DGEP 2016 Distinguished Individuals categories
- 2014 – 2015: Project Manager: Hamdan Bin Mohammed Heritage Centre HHC: Building a Quality Management System based on ISO 9000 and assisting the centre on getting the certificate.
- 2014 – 2015: Project Manager: FEWA Distinguished Employee Award: Developing the Award’s structure, developing the Award’s evaluation criteria & assessment process, training the assessors and the Award’s applicants, developing the documents, systems, procedures and forms to administer the Award, and administrating the whole award cycle including monitoring the assessment for all award categories.
- 2014 – 2015: Conducting Departmental National and International Excellence Programs including conducting the assessment for the following clients:
- Ministry of Foreign Affairs in Abu-Dhabi (2015).
- Emirates Nuclear Energy Corporation (ENEC) Baraka Award- First Cycle (2014).
- Achievements: ENEC Winning the Most Distinguished Entity in the Abu-Dhabi Government in ADAEP 2015.
- Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014- 2015).
- Abu Dhabi Tourism Authority (TCA) Excellence Award (2014- 2015).
- HH Sheikh Saif Excellence (UAE Deputy Prime Minister and Minister of Interior) Award (2012-2013 Cycle).
- Achievements: EAD Achieved Awards in three categories in ADAEP 2015 including:
- 2015 – Present: Dubai Land Department: Assisting the candidates in preparing themselves for the distinguished employees’ category for DGEP 2016 Distinguished Individuals categories. Assessing the all the candidates for 2016 Categories, Final Selection for each category, Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
- Achievements: DLD Achieved Awards in two categories in DGEP 2015 including:
- “Creative Idea”,
- “Innovative Leader”: HE Majida Ali Rashid, Assistant Director General Winning in this category.
- Training Experience with Hindawi Excellence Group (HEG) including:
- Providing customized training courses on How to Write Submission Documents for Individuals for Abu Dhabi Award for Excellence in Government Performance Program. Hindawi Excellence Group (HEG)
- Providing customized training courses on Excellence Specialists and Internal Excellence Assessor for Abu Dhabi Award for Excellence in Government Performance Program. Hindawi Excellence Group (HEG)
- Providing Training Courses for Abu Dhabi Police leaders and employees. Hindawi Excellence Group (HEG)
- Providing Training Courses for the assessors and the Award’s applicants in the following government departments internal awards:
- FEWA Distinguished Employee Award (2014).
- Emirates Nuclear Energy Corporation (ENEC) Barakah Award- First Cycle (2014).
- Abu Dhabi Environment Authority (EAD) Dana Excellence Award (2014 – 2015).
- Abu Dhabi Tourism Authority (TCA) Excellence Award (2014 – 2015).
- Dubai Land Department 2015.
- Dubai Culture 2015.
- Achievements: DLD Achieved Awards in two categories in DGEP 2015 including:
- Team Leader in The Commander of Dubai Police Excellence Award for distinguished Employee category- cycle (2018).
- Team Leader in Dubai Electricity & Water Authority (DEWA) Internal Award for distinguished Employee category- cycle (2017).
- Lead Assessor in Al Dana Excellence Award, 2nd Category Award – “individual category”, Environment Agency – Abu Dhabi – First Cycle (2014/2015).
- Assessor in Abu-Dhabi Award for Excellence in Government Performance for the category of the Distinguished Entity in Electronic Applications- cycle (2012/2013).
- Lead Assessor in the Minister of Interior Excellence Award for Government Communication category- cycle (2012/2013).
- Lead Assessor in the Minister of Interior Excellence Award for Electronic services category- cycle (2012/2013).
- Assessor in the Minister of Interior Excellence Award for distinguished Government Employee category- cycle (2012/2013).
- Supervised & preparation of the registration files for more than 18 winners in different awards
- 2015: Abu Dhabi Environment Authority (EAD): Assisting the candidates in preparing themselves for the distinguished employees’ category for ADAEP 2015 Distinguished Individuals categories. Assessing the all the candidates for ADAEP Categories, Final Selection for each category, Training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conduction mock assessment.
Education & Professional Certificates
- Sc. Degree in Business Administration
- Preparing for master degree in Business Operational Excellence
- Certified International Trainer. (TAW) EFQM 2015
- European Excellence Assessor 2013, European Foundation for Quality Management (EFQM), 2012.
- European Excellence Assessor 2010, European Foundation for Quality Management (EFQM), 2010.
- Business Analysis Certificate Program – Transition TECH, 2010
- European Excellence Assessor 2003, European Foundation for Quality Management (EFQM),
- Certified International Trainer. (TAW) EFQM 2015
- NLP Certified Trainer
- ( FAIHQ) Fellowship American Institute for Healthcare Quality
- lead auditor ISO 9001
- Quality Assurance Certified Verifier.
- Staff Training Programs Designer/ Return on Investment (ROI)
- Human Resources Management Certified Councilor
Eng. Jumanah A. Al-Dmour
Institutional Excellence Consultant
Experience
Eng. Jumanah Al-Dmour is an institutional excellence consultant and assessor. She is an EFQM Certified Assessor, Accredited Trainer, and Certified Validator. She has more than eight years of experience in excellence, strategic planning, and related fields. She has been an lead assessor and assessor to a large number of Internal and national excellence awards for government agencies in Dubai & Abu-Dhabi. Such as DEWA Internal Excellence Award, Al-Barakah Excellence Award (Emirates Nuclear Energy Corporation ENEC), Al-Dana Excellence Award (Environment Agency – Abu Dhabi EAD), etc. She managed and participated in the implementation of excellence projects for several government departments in Dubai & Abu Dhabi including Abu Dhabi Exhibition Company (ADNEC), which was shortlisted in 7 categories out of 9, and won in 3 awards in ADAEP 2017 cycle, Road and Transport Authority in Dubai (RTA), Ministry of Health & Prevention (MOHAP), Department of Economic Development in Dubai (DED), etc.
Education & Professional Certificates
Jumanah has a M.Sc. degree in Engineering Management from the American University of Sharjah (AUS) in 2013. She is an EFQM certified assessor and trainer.
Mohammad Yacoub
Principal Consultant / Projects Director
Experience
Customer experience management and service excellence expert with wide range of development projects within Private and Government sectors, Including technology transformation projects and Startup projects. Participating into successful awards within both UAE Federal Government, and Local Governments such as; Global stars rating system for service with multiple 5 stars ranking, Achieving best customer happiness ratings, and leading entity at Shaikh Saqr Excellence program.
Formerly heading Customer service departments in various multinational worldwide organization such as; Virgin Mobile, Orange Mobile, Metlife Alico and Qtel.
Education & Professional Certificates
BS.c of Horticulture and plan immunity – University of Jordan 2003
Ahmad Ali Al Zbeidat
Institutional and Individual Excellence Consultant
Experience
- Conducting assessment preparing feedback reports for the Individual Excellence Awards in Dubai Police & Dubai Culture based on Dubai Government Excellence Program (DGEP) 2020.
- Conducting assessment & preparing feedback reports for the Individual Excellence Awards in Dubai Police (DP) based on General Commander Excellence Award 2019.
- Conducting assessment & preparing feedback reports for the Individual Excellence Awards in Abu Dhabi Food Control Authority (ADFCA) and the Environment Agency Abu Dhabi (EAAD) based on ADAEP Individual Award Criteria 2017.
- Assessing all the candidates in (ADFCA), including final selection for each category, training all the candidates on submission preparation, and receiving, reviewing, improving draft submission for all candidates, and conducting mock assessment 2019.
- Preparing Gap Analysis Study for the Ministry of Economy (MOE) according to the Government Excellence Model GEM 1.0 “4th Generation” and Mohammed bin Rashid Government Excellence Award 5th Cycle 2018.
- Development the operational and strategic Key Performance Indicators (KPI’s) of Abu Dhabi Housing Authority (ADHA) including the Alignment the KPI’s of ADHA with Abu Dhabi Plan 2030 in 2017.
- Conducting internal auditing on ISO 9001, ISO 14001, OHSAS 45001 in the Transport & Workshops Adm. (Abu Dhabi Police) during 2013-2017.
- Measuring & controlling Excellence KPI’s for ADAEP in the Transport & Workshops Adm. 5th Cycle 2015 based on EFQM Model 2013-2017.
Education & Certificates:
- Ahmad has a bachelor degree in Industrial Engineering. He is an EFQM Assessor, Certified Individual Assessor, Performance Management & KPI’s Professional, ISO 9001, 14001, 45001 Auditor.
Farah Kamal Al-Assal
Institutional Excellence Consultant
Experience
Ms. Al Assal works at Hindawi Excellence group in the field of Excellence advisory and assessment. She has more than 10 years of experience in Business & Excellence Advisory, including conducting assessment for many Government Entities according to different Excellence awards categories’ Criteria in Jordan and UAE. Her works include supporting clients in meeting awards criteria, providing training workshops, preparing award submission files and other related documents. Ms. Al Assal also works on business advisory projects include developing comprehensive HR systems, conducting market research and analysis, designing surveys, conducting economic feasibility studies for new businesses or an expansion of existing ones, developing and preparing business & Strategic plans including facilitating the strategic planning process from drafting vision, mission, values and SMART strategic objectives until setting the detailed action plans. In addition to managing the projects in terms of Define project scope, goals and deliverables that support business goals in collaboration with all stakeholders and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
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Education:
Ms. Al-Assal holds a bachelor’s Degree in Marketing-Business College, from the Applied Science University – Jordan, she’s also certified as PMP (Project Management Professional) by the PMI (Project Management Institute) USA, and Certified EFQM Assessor from EFQM Institute.