Setting a Mechanism to identify and classify external stakeholders (Customers, suppliers, partners and society).

Developing a system for assessing stakeholders’ needs and requirements and assisting the organization in conducting stakeholders’ needs surveys, analyzing their results and setting action plans accordingly.

Developing a system for measuring stakeholders’ satisfaction and setting and overseeing the implementation of plans to improve satisfaction levels.

Setting comprehensive schemes for managing stakeholders suggestions and complaints thus enabling the organization to effectively listen to the voice of stakeholders and act upon it.

Developing comprehensive systems and plans for communications with stakeholders in order to enable the organization to proactively meet and exceed stakeholders’ needs and expectations.

Assessing the needs of First-Line employees who have direct contact with customers and setting comprehensive plans to meet these needs in terms of training, empowerment, resources, incentives…etc.

Conducting periodic Mystery Shopper Assessments to evaluate the quality of service delivery and highlight areas for improvement.